Changelog

Workforce Triggers Expansion: Freshdesk, ZoomInfo, and Relevance Meeting Bot Integration

You can now trigger workforce automations from Freshdesk tickets, ZoomInfo updates, and Relevance Meeting Bot events!

Expand your automation capabilities with three powerful new trigger sources in the Workforce Editor. Connect your customer support workflows, sales intelligence updates, and meeting insights directly to your AI agents, enabling seamless end-to-end processes without manual intervention.

➡️ Automate support ticket handling – Trigger agents when Freshdesk tickets are created, updated, or require escalation

➡️ Act on sales intelligence – Launch workflows when ZoomInfo delivers new prospect data or updates existing records

➡️ Leverage meeting insights – Initiate actions based on conversations captured by Relevance Meeting Bot

➡️ Create multi-platform workflows – Combine these triggers with existing integrations for comprehensive automation

➡️ Reduce manual handoffs – Eliminate the need to manually transfer information between these platforms and your agents

With these new trigger options, you can build more responsive, integrated workflows that connect critical business systems directly to your AI workforce.

To access these new triggers, go to the Workforce Editor, select "Create New Workflow," and look for Freshdesk, ZoomInfo, and Relevance Meeting Bot in the triggers section.

Start building more powerful, connected workflows today!