When your agent encounters situations beyond its capabilities or is unsure how to act, it can get in touch with a human member of your team and ask for instructions, giving your agent a direct line to your team’s expertise.

This feature acts as a safety net, ensuring that complex or sensitive tasks are handled appropriately, and maintaining the quality of your agent’s output.

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Setting up an escalation channels

In the Abilities settings of your agent, you can configure various communication channels for escalation. These include:

Email: The agent can send an email to a designated address or team.

Slack: Integration with Slack allows the agent to post messages to specific channels or individuals.

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