If you need help or have questions, our support team is here to assist you! There are two ways to reach us:

​
1. In-app chat ticket support

The fastest way to get in touch is through our in-app chat support:

  1. Log in to your Relevance AI dashboard.
  2. Click the “Need Help?” button, found in the bottom left corner of the screen.
  3. This will open our chat window, where you can send your message directly to our support team, or ask our AI Agent

​
2. Email support

If you prefer, you can also email us at [email protected].

​
Response times

We receive a high volume of customer queries and, at this time, we do not have formal Service Level Agreements (SLAs) in place. However, our team is actively working to respond to every request as quickly as possible. We appreciate your patience and will do our best to assist you promptly.

We also only offer support between 9am - 5pm Sydney time (AEST / AEDT) on weekdays at this time.

If you have feedback or suggestions, please let us know through either of the above channels. Thank you for being a part of Relevance AI!