How to contact Relevance AI support for help and questions
If you need help or have questions, our support team is here to assist you! There are three ways to get support, either from our team or from fellow customers:
The Relevance AI Community is a platform to connect with fellow Relevance AI customers, Partners, AI experts and Rellies (Relevance AI team members).If you’re looking for support from your fellow users, including advice on how to build using our platform, we’d recommend reaching out to the Community and creating a question here.
Please note that this space is primarily monitored by our Community members, and is considered a peer to peer Community space. If your question in the Community has been left unanswered, you are welcome to reach out to our support team for help using the methods below.
We receive a high volume of customer queries and, at this time, we do not have formal Service Level Agreements (SLAs) in place. However, our team is actively working to respond to every request as quickly as possible. We appreciate your patience and will do our best to assist you promptly.We also only offer support between 9am - 5pm Sydney time (AEST / AEDT) on weekdays at this time.
I emailed a team member / AI Agent at Relevance AI for support and didn't get an answer - how do I get help?
Our team members and AI Agents aren’t able to help answer questions. Please reach out using one of the methods above and we’ll be able to help you with your question or issue!