How to reach out to our support team
How to contact Relevance AI support for help and questions
If you need help or have questions, our support team is here to assist you! There are three ways to get support, either from our team or from fellow customers:
Relevance AI Community
The Relevance AI Community is a platform to connect with fellow Relevance AI customers, Partners, AI experts and Rellies (Relevance AI team members).
If you’re looking for support from your fellow users, including advice on how to build using our platform, we’d recommend reaching out to the Community and creating a question here.
In-app chat ticket support
The fastest way to get in touch is through our in-app chat support:
- Log in to your Relevance AI dashboard.
- Click the “Need Help?” button, found in the bottom left corner of the screen.
- This will open our chat window, where you can send your message directly to our support team, or ask our AI Agent
Email support
If you prefer, you can also email us at [email protected].
Frequently asked questions (FAQs)
What are your response times / SLAs?
What are your response times / SLAs?
We receive a high volume of customer queries and, at this time, we do not have formal Service Level Agreements (SLAs) in place. However, our team is actively working to respond to every request as quickly as possible. We appreciate your patience and will do our best to assist you promptly.
We also only offer support between 9am - 5pm Sydney time (AEST / AEDT) on weekdays at this time.
I emailed a team member / AI Agent at Relevance AI for support and didn't get an answer - how do I get help?
I emailed a team member / AI Agent at Relevance AI for support and didn't get an answer - how do I get help?
Our team members and AI Agents aren’t able to help answer questions. Please reach out using one of the methods above and we’ll be able to help you with your question or issue!