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As of 1 September 2025, we’re changing our pricing model. We’re splitting credits into Actions (what your agents do) and Vendor Credits (AI model costs). We will not charge a markup on Vendor Credits — we pass through exact costs. Credits will roll over indefinitely while you’re subscribed, and you can bring your own API keys anytime to bypass Vendor Credits entirely. We’ve also sunset the Business plan.Some customers will still be on our old plans, and will be gradually grandfathered into our new pricing model. As a result, to use this page, please navigate to the tab for your plan.If you’re on old billing, you’ll only see credits in the platform. If you’re on new billing, you’ll see Actions and Vendor Credits in the platform.To read a full breakdown of all the changes, you can read our FAQs here.
  • New billing (Actions and Vendor Credits)
  • Old billing (Credits)

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Understanding Actions

An Action is a single run of a Tool. Each time a tool runs, it counts as an action — whether it’s a simple task like sending one email or running a complex workflow with many steps.Actions are charged when you run a Tool, or when your Agent / Workforce runs a Tool. If the Tool fails, this will still count as one Action.

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Understanding Vendor Credits

Vendor Credits are the cost of running the AI model. This is the cost of the LLM, and the cost of the tools you use.Pay only for the LLMs you use, with no markup, and credits that never expire while subscribed.To bypass Vendor Credits entirely, you can bring your own API keys. This is only available on our paid plans and is not available to free users.

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Purchasing additional Actions and Vendor Credits

If you have a paid plan, you can purchase extra Actions and Vendor Credits to use before your next renewal if you run out.

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Monitoring Actions and Vendor Credits usage

You can also set usage alerts to receive email notifications when your credit and action usage reaches a specified limit. Learn more about usage alerts.

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At an Organization level

To check your Actions and Vendor Credits consumption at an Organization level:
  1. Click ‘Settings’ in the sidebar
  2. Navigate to Plan & Billing
You’ll only have access to this section if you are an admin of your Organization.
Marketing image for plan and billingFrom this page, you will be able to see credit usage across your entire Organization, and view this by Agent or see a detailed view of your credit expenses.

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At an individual Agent level

You can also see how many Actions and Vendor Credits your Agent used, broken down by each Tool and your Agent’s LLM cost.
  1. First, access the run of your Agent you want to view credits on, on the Run screen
  2. Click the number next to ‘Credits used’
  3. This will open a pop-up that will show you how much each Tool cost, as well as your Agent LLM cost and the base run cost

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How many Vendor Credits and Actions do I have left?

Image showing the credits counter in Relevance AI, and explaining that the counter shows the number of credits remaining over the number of credits in your plan per month / yearYou can view how many Actions and Vendor Credits you have left in the bottom left of Relevance AI. The credits counter will show you a total of the number of Actions and Vendor Credits you have left remaining over the number of Actions and Vendor Credits you receive in your plan per month / year.The color of the counter also indicates how many credits you have remaining based on how many you have in your billing period. If your counter is green, this means you’re in a good position! If the counter turns red, you should consider adding more credits if you think you’re going to run out before your next renewal, or consider upgrading to a higher plan in the future.For example, in the image above, this user is on a Pro plan, billed monthly. They currently receive 2500 Actions per month, and 3000 Vendor Credits. They have 1267 Actions and 1995 Vendor Credits left.

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Credit allocation and reset

For paid plans, Vendor Credits and Actions will be topped up at your next renewal date. Your Vendor Credits will roll over, but your Actions will not.For free users, you will be given 1000 Vendor Credits when you sign up to Relevance AI, and 200 Actions a month. To access more Vendor Credits, you’ll need to upgrade to a subscription.

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Paying for plans

At this time, we only offer the ability to pay for subscriptions using a credit card. We do not support debit cards at this time.

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Cancelling your subscription

You can easily cancel your subscription if you are an organization admin by following this tutorial:
  1. Click ‘Manage plan’ at the bottom of the platform
  2. Click ‘Cancel subscription’
  3. On the pop-up that opens, click ‘Cancel subscription’ again to make sure the cancellation goes through
  4. You should then be directed to a pop-up confirming that you’ve cancelled successfully

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Invoices and receipts

Your invoices and receipts will be sent to your billing contact. This is the person who purchased the subscription originally. These invoices and receipts will be sent every renewal to this person.If another member of your organization needs to view invoices and receipts, please forward them onto these team members via email.
We currently do not have the ability to self-serve invoices and receipts in platform, but hope to add this functionality soon. If you have any questions, please reach out to our support team.

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Frequently asked questions (FAQs)

Yes! You can purchase additional Actions and Vendor Credits if you have a subscription.Additional Actions, like Actions that come with your plan, do not roll over to the next billing cycle. However, additional Vendor Credits will roll over to the next billing cycle.
Yes! You can bring your own API keys to bypass Vendor Credits entirely. This is only available on our paid plans and is not available to free users.