Knowledge in Relevance AI serves as the foundation for your AI agents’ intelligence, enabling them to access relevant information when responding to queries or performing tasks. This guide will walk you through the process of creating and organizing knowledge in Relevance AI, empowering your agents with the context they need to deliver accurate, helpful responses.
Knowledge in Relevance AI is a powerful Retrieval Augmented Generation (RAG) solution that provides your AI agents with access to specific information beyond their pre-trained knowledge. By creating well-organized knowledge bases, you can:
Ground your agents’ responses in factual information
Reduce hallucinations and inaccuracies
Provide domain-specific expertise to your agents
Keep your agents updated with the latest information
Knowledge in Relevance AI can take many forms - from small snippets of information that guide your agents on what “good” looks like, to comprehensive databases of support FAQs, to connections with external tools and integrations that retrieve information from specific websites or documentation.
When you have specific information that isn’t contained in existing documents, you can manually create and structure your knowledge:
Navigate to the Knowledge section in your Relevance AI dashboard
Click “Create Knowledge”
Select “Empty Table” as your source
Name your knowledge base
Add columns to structure your information (e.g., Question, Answer, Category)
Enter your information directly into the table
Click “Create” to save your knowledge base
This approach gives you complete control over the structure and content of your knowledge base, allowing you to create precisely tailored information resources.
Configure crawling options (depth, specific pages, etc.)
Name your knowledge base
Click “Create” to fetch and process the website content
This method is perfect for incorporating information from your company website, documentation sites, or other online resources without manually copying information.
You can use third-party integrations as integrated Knowledge sources to ensure your Agents have access to the most current information across your entire technology stack. You can learn more about each of our supported integrated Knowledge sources below.
Effective knowledge organization is crucial for ensuring your agents can quickly find and use the right information. Here are strategies for organizing your knowledge in Relevance AI: