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What are Tools?

Tools allow your agents to use your tech stack much like a human would. One of our key philosophies is that subject matter or domain experts need to be the ones to distill their skills into agents. The way we do this is through our low-code tools.

Website scraping

Use this tool to scrape the HTML, or raw text content of a website via it’s URL. You can give it scraping objectives if you want it to retrieve a specific subset of information.

Google Search

Get the first 10 search results in Google for a given search query, or related questions, or the People Also Asked items.

Escalate to Managers via Email

Streamline the process of escalating critical issues to managers (or anyone) through email. E.g. Escalate questions that an Agent doesn’t know an answer to so a human can respond.

Translate a webpage

Effortlessly translate entire webpages into any languages. Ideal for global businesses who want their content available to international audiences.

You can see the full list of no-code tools that are available under the agents section on our templates page (scroll to the AI Tools section), or within the Tools page of our platform.

Screenshot of the Tools Templates page on Relevance AI Platform

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Tool-building concepts

There are three key concepts to understand when creating tools:

  • Knowledge: Tools can leverage external knowledge and domain expertise that you have added to the platform via knowledge (or created a tool that does it that for you).

Example of giving tool access to existing knowledge

  • Inputs: Tools can accept external input. Make sure the name and description is describes the data and purpose of the data well, so that the agent can figure out what information it needs to pass on to a tool.

Example of describing inputs a tool receives

  • Tool Steps: You can chain together many different tool steps to get a specific task done.

Example of describing inputs a tool receives

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How to create a Tool

To create a new Tool, navigate to the Tools page and click on the + Create tool button in the top right corner.

You have two options when creating a Tool:

  1. Use a ready-to-use template designed and maintained by Relevance.
  2. Create your own custom Tool from scratch.

Below are some demos for some tools you might want to create for your own workflows:

Tools that you create are saved under the Tools menu and also listed on the Home page for easy access.

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How to use a tool

Your agents will use the tools you create to get work done. The supademo below will show you how to create an email follow-up agent. You can see how to create the individual tools from the interactive demos on the FAQ follow-up agent page.

But for now, this will show you the idea of equipping an agent with tools and instructing your agent at a higher level on how to use them and when.

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