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Overview

Conditions enable you to build dynamic, responsive workflows by creating branching paths based on specific criteria. Rather than having a linear workflow where every step always executes in the same order, conditions let you implement decision points that determine which path your workflow should take.

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When to Use Conditions

Conditions are particularly valuable when you need to:
  • Process data differently based on specific values or states
  • Create branching workflows with different paths for different scenarios
  • Implement quality control checks before proceeding to critical steps
  • Filter out certain items from further processing
  • Execute tools only on specific days, times, or under certain circumstances

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Adding a Condition to Your Workforce

To add a condition to your workforce:
  1. Navigate to the “Build” section of your Workforce
  2. Locate the “Conditions” option in the node selection panel
  3. Drag a condition node onto your workspace
  4. Connect the condition to the appropriate tools or agents

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Configuring Conditions

Setting up conditions in Workforce is simple thanks to natural language configuration. Instead of complex technical settings, you can simply describe your condition in plain English:
  1. Click on your condition node to open its settings
  2. Enter a natural language description of your condition, such as:
    • “Go down this path if the day is a weekday”
    • “Follow this route if the customer score is above 80”
    • “Use this path if the email contains the word ‘urgent’”