Conditions enable you to build dynamic, responsive workflows by creating branching paths based on specific criteria. Rather than having a linear workflow where every step always executes in the same order, conditions let you implement decision points that determine which path your workflow should take.
Setting up conditions in Workforce is simple thanks to natural language configuration. Instead of complex technical settings, you can simply describe your condition in plain English:
Click on your condition node to open its settings
Enter a natural language description of your condition, such as:
“Go down this path if the day is a weekday”
“Follow this route if the customer score is above 80”
“Use this path if the email contains the word ‘urgent’”