Agent Modes
Phone agents (BETA)
Create Phone agents that can perform outbound voice calls
Please note: This feature is currently being rolled out and is not available to all users.
Overview
The Phone agent mode allows you to configure your Agent to be a phone calling maestro! You can set up your Agent to perform outbound calls, where it leverages your Agent’s configured Tools in real-time during the call.
How do I change my Agent to the Phone agent mode?
- Open your Agent, and click ‘Advanced’ to head to your Advanced Settings
- Then, click ‘Phone Call’ on the Agent mode dropdown
- Add your Agent’s first message and Agent’s outbound phone number
In order for your Agent to work, it’ll need to be part of a multi-agent system, where a Parent agent will send it info such as a number to call, info about the customer they’re calling, etc.