Skip to main content
Gong is a revenue intelligence platform that records, transcribes, and analyzes sales calls and customer conversations. It surfaces insights from your team’s interactions to help you understand deal health, coaching opportunities, and customer sentiment. With the native Gong integration in Relevance AI, your agents can retrieve call data, pull transcripts, and interact with Gong’s API directly — without any third-party connectors.

​
Connect the integration

  1. Go to the Integrations & API Keys page in the sidebar of your Relevance AI dashboard.
  2. In the Integrations section, search for Gong.
  3. Click Gong — the native integration with the blue tick.
  4. In the pop-up window, sign into your Gong account and authorize the requested permissions.
  5. Once authenticated, your Gong account appears as a connected integration.
You need a Gong account with API access enabled. Gong API access typically requires Technical Admin permissions — check with your Gong administrator if you cannot complete the authorization.

​
Tool steps for Gong

Gong tool steps in the tool step search bar The Gong integration provides a range of tool steps that your agents can use to interact with your call data and Engage flows. Add these to any tool in the tool builder by searching for “Gong” in the tool step search bar. Select a category below, then expand any tool step to see what it does.
Retrieve a list of calls from your Gong account, filterable by date range, participants, and other criteria.
Fetch detailed metadata and analytics for a specific call, including duration, participants, talk ratios, and engagement metrics.
Pull the full transcript for a call, with speaker-identified turns and timestamps.
Add a call record to Gong, such as uploading recordings from other platforms or logging external conversations.

​
How to add a tool step

Type “Gong” in the tool step search bar to see all available Gong actions when building your tools.

​
Frequently asked questions (FAQs)

You need a Gong account with API access. In most organizations, this requires Technical Admin permissions in Gong. Contact your Gong administrator if the OAuth authorization fails or you do not see an API access option in your Gong settings.
Yes. You can add multiple Gong integrations to your Relevance AI workspace, each authenticated with a different Gong account.
If you previously used Pipedream-based Gong actions, migrate to the native tools — they offer the same functionality with a simpler OAuth-based connection. Connect the native Gong integration via OAuth (see steps above), then replace any Pipedream-based Gong tool steps in your tools with the equivalent native tool steps. The native tools do not require a separate Pipedream account.
Native tool steps have a blue tick beside them in the tool step search bar. Use these in preference to the Pipedream-based actions.
The integration can only access calls that have already been processed and indexed in Gong. There is typically a short delay after a call ends before it is available via the API. Real-time call access is not supported.
Gong enforces API rate limits based on your Gong plan and usage tier. If you encounter rate limit errors, reduce the frequency of API calls or contact Gong support to review your limits.