Agent Chat

What is Agent Chat?

Agent Chat gives your Relevance AI agents a friendly, modern chat interface that your users will love. It’s like giving your AI a professional “storefront” where people can easily interact with it.

Think of it as the difference between talking to someone through a clunky intercom versus having a face-to-face conversation at a well-designed help desk.

Why You’ll Love It

  • Looks Professional: Creates a polished, branded experience that builds trust
  • Works Anywhere: Easily embeds into your website, app, or other digital spaces
  • Fully Customizable: Matches your brand colors, style, and messaging
  • User-Friendly: Provides an intuitive interface people already know how to use

Key Features

Conversational Interface

Agent Chat provides a clean, familiar messaging experience that feels natural to users. No technical knowledge required - if they’ve ever used a messaging app, they’ll feel right at home.

The interface supports flowing conversations that make even complex interactions feel simple and accessible.

Upload Files

Users can easily share documents, images, and other files directly in the chat, making it simple to provide context or get help with specific materials.

Talk to Your Agent

Enable voice interactions for situations where typing isn’t convenient or accessible.

Embed Anywhere

Place your AI assistant exactly where users need help:

  • Add it to your website with a simple embed code
  • Deploy as a chat widget that appears on any web page
  • Maintain consistent branding across all touchpoints

This flexibility means you can put AI assistance precisely where it delivers the most value.

Customization Options

Make the chat experience truly yours:

  • Match your brand colors and icons
  • Customize the welcome message and input text
  • Configure the chat widget’s appearance and behavior
  • Create a seamless extension of your brand experience

How to Set It Up

  1. Configure: In your Relevance AI dashboard, set up your Agent Chat preferences
  2. Customize: Adjust colors, messages, and behavior to match your needs
  3. Test: Try different scenarios to ensure everything works as expected
  4. Deploy: Generate and implement the embed code on your site

Important Considerations

  • Chat interactions use credits from your Relevance AI account
  • Think strategically about where the chat will provide the most value
  • Decide if your chat should proactively engage users or wait for them to initiate
  • Plan when and how to escalate complex issues to human support

Perfect For

  • Customer Support: Provide immediate answers to common questions
  • Product Guidance: Help users find the right products or features
  • Technical Troubleshooting: Walk users through solutions step-by-step
  • Information Delivery: Make knowledge easily accessible through conversation

Agent Templates - Explore pre-built agent configurations that can be customized for your specific needs and deployed through Agent Chat.

Customize an Agent - Learn how to tailor your agent’s personality, knowledge, and capabilities to create the perfect conversational partner for your users.

Share Your Agent - Discover options for sharing your agents with team members, embedding them in websites, or making them available as templates for others.