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Agent Chat

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What is Agent Chat?

Agent Chat gives your Relevance AI agents a friendly, modern chat interface that your users will love. It’s like giving your AI a professional “storefront” where people can easily interact with it. Think of it as the difference between talking to someone through a clunky intercom versus having a face-to-face conversation at a well-designed help desk.

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Why You’ll Love It

  • Looks Professional: Creates a polished, branded experience that builds trust
  • Works Anywhere: Easily embeds into your website, app, or other digital spaces
  • Fully Customizable: Matches your brand colors, style, and messaging
  • User-Friendly: Provides an intuitive interface people already know how to use

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Key Features

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Conversational Interface

Agent Chat provides a clean, familiar messaging experience that feels natural to users. No technical knowledge required - if they’ve ever used a messaging app, they’ll feel right at home. The interface supports flowing conversations that make even complex interactions feel simple and accessible.

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Upload Files

Users can easily share documents, images, and other files directly in the chat, making it simple to provide context or get help with specific materials.

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Talk to Your Agent

Enable voice interactions for situations where typing isn’t convenient or accessible.

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Embed Anywhere

Place your AI assistant exactly where users need help:
  • Add it to your website with a simple embed code
  • Deploy as a chat widget that appears on any web page
  • Maintain consistent branding across all touchpoints
This flexibility means you can put AI assistance precisely where it delivers the most value.

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Customization Options

Make the chat experience truly yours:
  • Match your brand colors and icons
  • Customize the welcome message and input text
  • Configure the chat widget’s appearance and behavior
  • Create a seamless extension of your brand experience

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How to Set It Up

  1. Configure: In your Relevance AI dashboard, set up your Agent Chat preferences
  2. Customize: Adjust colors, messages, and behavior to match your needs
  3. Test: Try different scenarios to ensure everything works as expected
  4. Deploy: Generate and implement the embed code on your site

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Important Considerations

  • Chat interactions use credits from your Relevance AI account
  • Think strategically about where the chat will provide the most value
  • Decide if your chat should proactively engage users or wait for them to initiate
  • Plan when and how to escalate complex issues to human support

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Perfect For

  • Customer Support: Provide immediate answers to common questions
  • Product Guidance: Help users find the right products or features
  • Technical Troubleshooting: Walk users through solutions step-by-step
  • Information Delivery: Make knowledge easily accessible through conversation
Agent Templates - Explore pre-built agent configurations that can be customized for your specific needs and deployed through Agent Chat. Customize an Agent - Learn how to tailor your agent’s personality, knowledge, and capabilities to create the perfect conversational partner for your users. Share Your Agent - Discover options for sharing your agents with team members, embedding them in websites, or making them available as templates for others.