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A Task is a single run of work carried out by an Agent or a Workforce: a conversation with an Agent, or a workflow a Workforce runs. It’s made up of the messages exchanged and the Tool runs along the way. You can view Tasks in a variety of places, but the two main ones are the Run tab of the Agent and Workforce builders and the Tasks page.

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Where you can view Tasks

Run tab

The Agent and Workforce builders each have a Run tab showing that Agent or Workforce’s Tasks, where you can also start new ones.

Tasks page

Every Task across all your Agents and Workforces in one list, for monitoring and acting in bulk.

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What’s inside a Task

A Task is made up of the messages exchanged, the steps the Agent took, and the details of the run. The most common place to see all of it is the Run tab, where you interact with an Agent inside the Agent builder. The same Task can also open through an embed or in Relevance Chat. A Task open in the Run tab, with the Task list on the left, the Timeline in the center, and the details on the right

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Task list

The left side lists every conversation for the Agent, grouped by recency, with All and To Review tabs, search and filters, a Tabular view, and the Agent queue. Start a fresh one with New task.

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Timeline

The center shows the Task thread (the messages exchanged and the Tool runs), with a comment box at the bottom to message the Task directly.

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Details

The right side has Pause Task and Mark as complete, plus the Task’s Created by, Status, Date created, Credits used, Run time, and Linked tools.

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Viewing Tasks across all your Agents

The views above each focus on a single Agent or Workforce. To monitor and troubleshoot every Task across all your Agents and Workforces from one place, head to the Tasks page. It’s where you triage escalations, errors, and approvals, and act in bulk when a whole group needs the same fix. Selecting any Task there opens the same conversation (its messages and Tool runs) in a side panel.