Update Knowledge

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Add the ‘Update Knowledge’ Tool step to your Tool

1. Creating a new Tool, then searching for the Update Knowledge Tool step
2. Click ‘Expand’ to see the full Tool step
3. Select the knowledge set you would like to use.
4. Filter condition: “and” vs “or” when matching data to update:
   • Use and when all specified conditions must match for a row to be deleted.
   • Use or when any of the conditions can match.
   Filter condition only applies if you include more than one object in the filter
5. Filters: Accepts an array of objects, where each object corresponds to a row. Add more objects to delete multiple rows at once.
6. Update value: Provide an object with the new values to update. Each key should match a column name in your knowledge set, and its corresponding value will replace the current value in the matching row.
7. Use the Sync on upload field to determine whether the data should be vectorized when added to the knowledge set. In most cases, you’ll want this enabled as it allows your agents to semantically search and retrieve relevant information from your knowledge table.

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Common errors

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Formatting Examples

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Example 1: Replace all poodles with bulldogs

// Filters
[
  {
    "breed": "poodle"
  }
]

// Update value
[
  {
    "breed": "bulldog"
  }
]

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Example 2: Replace all small poodles with large bulldogs

// Filters
[
  {
    "breed": "poodle",
    "size": "small"
  }
]

// Update value
[
  {
    "breed": "bulldog",
    "size": "large"
  }
]

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Example 3: Replace all poodles and bulldogs with cats

// Filters
[
  {
    "breed": "poodle"
  },
  {
    "breed": "bulldog"
  }
]

// Update value
[
  {
    "breed": "cat"
  }
]

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Frequently asked questions (FAQs)