Plans and credits

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Understanding Actions

An Action is a single run of a Tool. Each time a tool runs, it counts as an action — whether it’s a simple task like sending one email or running a complex workflow with many steps. Actions are charged when you run a Tool, or when your Agent / Workforce runs a Tool. If the Tool fails, this will still count as one Action.

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Understanding Vendor Credits

Vendor Credits are the cost of running the AI model. This is the cost of the LLM, and the cost of the tools you use. Pay only for the LLMs you use, with no markup, and credits that never expire while subscribed. To bypass Vendor Credits entirely, you can bring your own API keys. This is only available on our paid plans and is not available to free users.

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Purchasing additional Actions and Vendor Credits

If you have a paid plan, you can purchase extra Actions and Vendor Credits to use before your next renewal if you run out. Both Action top-ups and Vendor Credit top-ups roll over, so you won’t lose them at renewal. Action top-ups roll over to your next billing cycle, and Vendor Credit top-ups roll over indefinitely while you’re subscribed.

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Pricing for top-ups

• Actions: $80 USD per 1,000 Actions
• Vendor Credits: $20 USD per 10,000 Vendor Credits

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How to purchase additional Actions and Vendor Credits

To purchase additional Actions and Vendor Credits:

1. Click the Credit & Action Counter in the bottom left of the home screen
2. In the top right of the modal, click the Buy credits button
3. This will take you to a page where you can buy both Vendor Credits and Actions
4. Enter the amount of Vendor Credits and Actions you want to purchase:
   • Vendor Credits must be in increments of 10,000
   • Actions must be in increments of 1,000
5. Click Next
6. Proceed to enter your payment information

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Monitoring Actions and Vendor Credits usage

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At an Organization level

To check your Actions and Vendor Credits consumption at an Organization level:

1. Click ‘Settings’ in the sidebar
2. Navigate to Plan & Billing

From this page, you will be able to see credit usage across your entire Organization, and view this by Agent or see a detailed view of your credit expenses.

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At an individual Agent level

You can also see how many Actions and Vendor Credits your Agent used, broken down by each Tool and your Agent’s LLM cost.

1. First, access the run of your Agent you want to view credits on, on the Run screen
2. Click the number next to ‘Credits used’
3. This will open a pop-up that will show you how much each Tool cost, as well as your Agent LLM cost and the base run cost

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How many Vendor Credits and Actions do I have left?

You can view how many Actions and Vendor Credits you have left in the bottom left of Relevance AI. The credits counter will show you a total of the number of Actions and Vendor Credits you have left remaining over the number of Actions and Vendor Credits you receive in your plan per month / year. The color of the counter also indicates how many credits you have remaining based on how many you have in your billing period. If your counter is green, this means you’re in a good position! If the counter turns red, you should consider adding more credits if you think you’re going to run out before your next renewal, or consider upgrading to a higher plan in the future. For example, in the image above, this user is on a Pro plan, billed monthly. They currently receive 2500 Actions per month, and 3000 Vendor Credits. They have 1267 Actions and 1995 Vendor Credits left.

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Monitoring concurrency usage

Concurrency is a system capacity metric — it measures how many tasks are running simultaneously across your Organization, not how many credits or actions you consume. Each subscription tier has a specific concurrent task limit. When you reach this limit, additional tasks are queued until capacity becomes available. A time-series area chart displays your Organization’s concurrency usage over time, helping you identify peak usage periods and determine when to upgrade for increased capacity. You can view this same chart in two places:

• On the Plan & Billing page: click ‘Settings’ in the sidebar, then open Plan & Billing.
• On the Analytics page, where the same chart shows organization-wide concurrency data, so you can correlate agent activity with overall concurrency patterns.

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Credit allocation and reset

For paid plans, Vendor Credits and Actions will be topped up at your next renewal date. Vendor Credits rollover: All Vendor Credits roll over indefinitely while you’re subscribed. This includes both the Vendor Credits included in your plan and any Vendor Credit top-ups you purchase. You’ll never lose unused Vendor Credits as long as you maintain an active subscription. Actions rollover: Actions included in your plan will reset to your plan’s default amount at each renewal. However, any Action top-ups you purchase will roll over to your next billing cycle. This means purchased Action top-ups carry forward, but your base plan Actions reset. For free users, you will be given 1000 Vendor Credits when you sign up to Relevance AI, and 200 Actions a month. To access more Vendor Credits, you’ll need to upgrade to a subscription.

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Paying for plans

At this time, we only offer the ability to pay for subscriptions using a credit card. We do not support debit cards at this time.

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Managing and updating payment methods

To add, update, or remove payment methods:

1. Click the Manage plan / credits counter section at the bottom left of the dashboard
2. Click Manage payment methods
3. From here, you can add a new card, update an existing payment method, or remove old payment methods

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Cancelling your subscription

You can easily cancel your subscription if you are an organization admin by following this tutorial:

1. Click ‘Manage plan’ at the bottom of the platform
2. Click ‘Cancel subscription’
3. On the pop-up that opens, click ‘Cancel subscription’ again to make sure the cancellation goes through
4. You should then be directed to a pop-up confirming that you’ve cancelled successfully

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Invoices and receipts

Invoices and receipts for payment will be sent to the user at your company who purchased the subscription / credits at the time of purchase. You’ll also be sent a receipt / invoice at every renewal. To find your invoices and receipts in the platform:

1. Click ‘Settings’ while logged into Relevance AI
2. Click ‘Invoice management’
3. From here, you can view and download your invoices and receipts

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Organization name on invoices

The organization name that appears on your invoices is the same as your organization name in Relevance AI. If you need to change the organization name on your invoices, you can update your organization name in the platform.

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Updating other invoice details

For changes to other invoice details such as billing addresses or tax information, contact our support team. The easiest way to do this is to forward your latest invoice along with the details you’d like updated.

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Frequently asked questions (FAQs)