Approvals and escalations are essential components of Workforce that ensure your AI agents operate with appropriate oversight and can effectively handle situations requiring human intervention.
The approvals and escalations system in Workforce allows you to:
Configure when and how agents should seek approval before taking actions
Establish clear escalation paths when agents encounter situations beyond their scope
Monitor approval requests through the Workforce Task View
Set up automated alerts for escalations requiring human attention
By implementing proper approval and escalation processes, you can maintain quality control while allowing your AI workforce to operate with appropriate autonomy.
When connecting agents to tools or other agents in your workforce, you can configure different approval modes that determine how actions are authorized:
Escalations occur when an agent encounters a situation it cannot handle independently. Effective escalation strategies ensure these situations are properly addressed:
Q: Can I set different approval requirements for different tools?
A: Yes, approval settings are configured on a per-edge basis, allowing you to require approval for sensitive tools while allowing automatic execution for routine ones.Q: What happens if an approval request isn’t addressed?
A: The task will remain in a pending state until approved or rejected. You can configure timeout actions or notifications for approval requests that remain unaddressed for a specified period.Q: Can escalations be routed to specific team members?
A: Yes, you can configure escalation tools to direct issues to specific individuals or teams based on the nature of the escalation, time of day, or other factors.Q: How do I balance autonomy with oversight?
A: Start with higher oversight (approval required) for new workflows, then gradually transition to “let agent decide” and eventually “auto run” as you build confidence in the agent’s performance for specific tasks.