Agent to Agent configuration is a powerful capability within Workforce that enables you to create sophisticated multi-agent systems where agents can collaborate, delegate tasks, and work together to solve complex problems.
When you connect one agent to another in your workforce, you’re establishing a relationship that determines how these agents will interact. This connection creates a pathway for information to flow from one agent to another, allowing for specialized handling of different aspects of a task.
This option gives the first agent autonomy to determine when it should involve the second agent. The agent uses natural language understanding to follow your instructions about when to delegate.To configure this option:
Select “AI connection” in the edge settings
Complete the “When to call this agent” field with clear instructions
For example: “Call this agent when you need specialized knowledge about financial regulations” or “Delegate to this agent when the customer asks about technical product specifications”
This option creates a mandatory transition from one agent to another. When the first agent completes its work, it will always pass control to the second agent.To configure this option:
Select “Forced handover” in the edge settings
Choose between “Always start a new task” or “Always continue with one task”
Connect a general support agent to specialized agents for technical, billing, or account issues. The first agent handles basic inquiries and delegates complex issues to specialists.
Connect a data collection agent to an analysis agent, where the first agent gathers information and the second performs in-depth analysis of the collected data.
If your Agent to Agent configuration isn’t working as expected:
Verify that the connection line is properly established between agents
Check that your “When to call this agent” instructions are clear and specific
Ensure that both agents have the necessary tools and permissions to complete their tasks
Review the task history in the Workforce Task View to identify where the workflow might be breaking down
By effectively configuring Agent to Agent connections, you can create sophisticated AI workflows that leverage the specialized capabilities of different agents, resulting in more powerful and flexible automation solutions.