"Here's our processes, here's how to think about your job, here are your goals, and immediately that agent is operating on that framework."

"The thing that differentiated Relevance AI was this felt like a person working in the business with us. It's learning, it's growing, it's training itself."

"The impacts across our business is not just a little bit of change. It's transformational. We've moved from AI as a potential to an AI-first mindset."

"My product team has embraced Relevance really well. They're all in there getting their hands dirty, building out agents, building up tool sets."

"AI removes friction from multi-step tasks. Use cases must tie to clear business value. AI supports people rather than replacing them."

"Data first, confidence second. We monitored engagement increases, sales feedback, and pipeline signals before expanding use cases."

"The challenge is adoption, not pilots. We're transitioning AI agents from experimental projects into sustainable business operations."

"AI success isn't magic — it's method. Controlled rollout, cross-functional expertise, and continuous refinement are our core success factors."