Metadata

Capture high-value data from every agent task—automatically

Turn every agent interaction into structured, searchable, and actionable data.

How it works

Turn every conversation into structured insights

Just tell your agent what to extract. Metadata turns unstructured conversations into high-value, structured data in real time—ready for filtering, reporting, or powering smarter workflows.

Metadata that works across your stack

Use your structured metadata fields across your favorite tools. Sync insights with CRMs, spreadsheets, dashboards, and more—no complex setup needed.

Features

Turn agent work into usable data—without extra effort

Automatically extract key data

Metadata turns conversations into structured data points, so you can capture exactly what matters—like sentiment, urgency, categories, and more.

Define what to capture in plain English

No rules or code. Just describe the type of info you want: “Extract customer sentiment as positive, neutral, or negative.” Metadata handles the rest.

Stay organized at scale

Filter, search, and categorize tasks using structured fields—like “topic,” “priority level,” or “key finding.” Never lose track of insights again.

Power smarter reporting

Use metadata fields to generate dashboards, identify trends, and power analytics. All from the data your agents are already collecting.

Build workflows that get smarter

Let agents reference metadata in future tasks—like skipping low-priority requests or flagging recurring issues—making your workflows continuously smarter.

Works invisibly in every interaction

Once configured, Metadata works behind the scenes—extracting your fields automatically as agents work. No extra prompts, no extra steps.

FAQs

Can’t find the answer here? Contact our support team.

What’s the difference between Metadata and labels?

Metadata captures structured data with specific values (like sentiment = “negative” or priority = 5), while labels are simpler tags. Metadata is ideal for deeper analysis and automation.

Do I need to write rules or code to set up Metadata?

Nope! You just describe what you want the agent to extract in natural language. Metadata takes care of the extraction automatically.

Can I change Metadata fields later?

Yes, you can add or update fields anytime. New fields will apply to future tasks, and you can reprocess older ones if needed.

Will this slow down my agents?

Not at all. Metadata extraction is built into the agent's natural processing—zero lag, zero extra effort.

How accurate is the Metadata?

Very. As long as your descriptions are clear and specific, your agent will extract consistent and accurate data. And you can always refine the setup as needed.