Aidbase is an AI-powered support platform that helps SaaS startups automate and enhance their customer support operations. By integrating with Relevance AI, you can elevate your support capabilities, utilizing AI Agents to streamline knowledge management and training processes.
Aidbase empowers SaaS startups to automate and optimize their customer support operations. With Relevance AI, you can leverage AI Agents to dynamically manage knowledge bases and training data, ensuring your support is always up-to-date and effective.
Intelligent Data Orchestration
Seamlessly coordinates and standardizes data flows across multiple enterprise systems for enhanced decision making
Real-Time Knowledge Synthesis
Dynamically combines and processes information from diverse sources to deliver instant, contextual insights
Cross-System Intelligence
Leverages unified data layer to make informed decisions across previously siloed enterprise systems
Relevance AI seamlessly integrates with Aidbase to enhance your customer support workflows with intelligent AI Agents.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Relevance AI account
- An Airtable account with access to the base and table you'd like to use
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
Aidbase is an AI-powered support platform designed to enhance and automate customer support operations for SaaS startups. This integration allows you to manage your knowledge base, FAQs, and training data programmatically through API endpoints, ensuring a seamless experience.
With features like automated FAQ management, video content integration, and AI-powered training capabilities, you can streamline your knowledge base operations effectively.
To get started, ensure you have an active Aidbase account, OAuth credentials with pipedream-aidbase-read-write permissions, and API access enabled. Your environment should support HTTPS and REST API calls, along with JSON parsing capabilities.
Authentication is set up using your OAuth account ID and permission type, while the base configuration includes the API URL and necessary headers for requests.
Creating a new FAQ is straightforward: simply provide the title and description, and you’ll receive a response with the FAQ ID and status. You can add questions to your FAQ, include video content, and even initiate AI training operations with the appropriate payloads.
When making API calls, follow the generic structure for requests, ensuring you handle errors effectively. Common issues include authentication errors, invalid video URLs, and training failures, all of which can be resolved by verifying credentials, checking formats, and ensuring sufficient data.
For best practices, implement error handling, manage rate limiting with exponential backoff, and validate data before making API calls. Additional resources, including the Aidbase API documentation and OAuth implementation guide, are available for further assistance.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Aidbase + Relevance AI integration without writing code:
- Start with a well-structured knowledge base: Use clear titles and consistent formatting for FAQs and training data.
- Utilize automated FAQ management: Leverage Aidbase's capabilities to streamline the creation and updating of FAQs.
- Integrate video content effectively: Ensure video URLs are valid and accessible to enhance user engagement.
- Test AI training with sample data: Validate the training process with a small dataset before applying it to larger knowledge items.
- Monitor API usage: Keep track of your API calls to avoid hitting rate limits and ensure smooth operations.
