Aircall is a cloud-based call center solution that streamlines communication and enhances customer interactions. With Relevance AI, you can elevate your call management by leveraging AI Agents to automate tasks and gain deeper insights from your call data.
Aircall provides a robust platform for managing call center operations, while Relevance AI empowers you to automate and optimize these processes with intelligent AI Agents that can adapt and respond in real-time.
Real-Time Communication Mastery
The AI agent processes live call data to provide instant insights and adaptive responses during customer interactions
Conversation Intelligence Enhancement
Analyzes call transcripts to identify key topics, sentiment patterns, and actionable insights for improved customer engagement
Performance Pattern Recognition
Identifies trends and patterns in call data to optimize team efficiency and customer satisfaction metrics
Relevance AI integrates seamlessly with Aircall to enhance your call management workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- An Aircall account
- A Relevance AI account
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The Aircall & Relevance AI integration streamlines your call center operations by automating API interactions, allowing for efficient management of calls, contacts, and related data. With secure OAuth authentication, only authorized workflows can access your Aircall data, ensuring a safe and reliable experience.
Relevance AI manages API operations (like creating, retrieving, and updating contacts and calls) in the background, so you don’t have to worry about errors, formatting, or limits. The integration supports real-time API interactions, enabling you to access and manipulate call data seamlessly.
Built-in validation ensures that your data is correctly formatted before submission, reducing the likelihood of errors and enhancing the overall performance of your workflows.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Aircall + Relevance AI integration without writing code:
- Start with a clean contact list: Use clear naming conventions and consistent data formats for contacts.
- Utilize pre-built workflows: Relevance AI provides templates for managing calls and contacts, making it easy to get started.
- Connect securely: Ensure you use the correct OAuth credentials and permissions during setup.
- Test API calls before scaling: Run your API interactions with test data to avoid large-scale errors.
- Monitor API usage: Be mindful of rate limits and implement request throttling to prevent throttling issues.
