Freshdesk is a cloud-based customer support platform that helps businesses manage customer interactions across multiple channels.
Supercharge your customer support with AI agents that can understand, respond, and resolve issues automatically.
Freshdesk excels at managing customer support across multiple channels. Relevance AI enhances this with intelligent AI agents that can autonomously handle inquiries and provide personalized support at scale.
Intelligent Inquiry Resolution
The agent can autonomously handle and resolve common customer inquiries, enhancing efficiency.
Proactive Engagement Orchestration
The agent can initiate outreach based on customer behavior, boosting engagement and retention.
Personalized Customer Journeys
The agent tailors responses and solutions based on individual customer profiles, enhancing satisfaction.
Relevance AI gives you access to Freshdesk's customer support capabilities within your AI-powered workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Freshdesk account
- A Relevance AI account with API access
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The integration uses secure API key authentication, ensuring only authorized workflows access your Freshdesk portal data. Relevance AI handles API operations (like GET, POST, PUT, DELETE) in the background—so you don't have to worry about authentication, formatting, or rate limits.
Built-in validation and error handling ensure your support workflows run smoothly, even when ticket data formats vary.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the Freshdesk + Relevance AI integration without writing code:
- Configure portal settings: Ensure your Freshdesk portal domain is correctly specified and accessible.
- Use API versioning: Stick to v2 API endpoints for the most stable and feature-rich experience.
- Handle authentication properly: Keep your API key secure and rotate it periodically for security.
- Monitor response codes: Check status codes to ensure successful API interactions and handle errors.
- Optimize requests: Use appropriate HTTP methods and include only necessary headers to improve performance.
