Intercom integration
Intercom is the only solution that combines an AI chatbot, help desk, and proactive support, so you can keep costs low, support teams happy, and customers satisfied.
What your agents can do with Intercom
22 pre-built Intercom tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (6)
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.
Send Message To Contact
Send a message to a contact in Intercom.
Send Incoming Message
Send a message from a user into your Intercom app.
Reply To Conversation
Add a reply or a note to an existing conversation thread.
Create Note
Creates a note for a specific user.
Add Tag To Contact
Adds a specific tag to a contact in Intercom.
Triggers (16)
Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Users
Emit new event each time a new user is added.
New Reply From User
Emit new event each time a user replies to a conversation.
New Unsubscriptions
Emit new event each time a user unsubscribes from receiving emails.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here.
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
New Conversations
Emit new event each time a new conversation is added.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
And 4 more, available in the tool step browser.
Set up Intercom in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Intercom account
In Relevance AI, open Integrations and add Intercom. You will be sent to Intercom to sign in and approve access, and the connection is stored against your workspace.
Use Intercom in an agent
Create a tool, add a Intercom tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Intercom to work in your agents
Connect Intercom alongside 1,800+ other integrations and let your agents run the busywork.