Mojo Helpdesk is a comprehensive helpdesk management tool that allows teams to create and manage support tickets efficiently. With Relevance AI, you can elevate your helpdesk operations by leveraging AI Agents to automate and enhance your workflows.
Mojo Helpdesk streamlines ticket management and user operations, while Relevance AI empowers these processes with smart AI Agents that can automate tasks and optimize workflows.
Intelligent Ticket Orchestration
The AI agent automatically analyzes, prioritizes, and routes tickets based on content, urgency, and required expertise.
Predictive Support Mastery
Leverages historical data patterns to forecast support volumes and resource needs before they become critical.
Knowledge Synthesis
Instantly connects relevant knowledge base articles with incoming tickets to accelerate resolution times.
Relevance AI integrates seamlessly with Mojo Helpdesk, enhancing your helpdesk workflows through intelligent automation.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Mojo Helpdesk account
- A Relevance AI account with access to your organization's workspace
- Authorization (you'll connect securely using API keys—no sensitive info stored manually)
Security & Reliability
The integration between Mojo Helpdesk and Relevance AI utilizes secure OAuth authentication, ensuring that only authorized workflows can manage your helpdesk operations. Relevance AI automates API calls (such as creating tickets, managing users, and handling requests) in the background, allowing you to focus on providing excellent support without worrying about errors, formatting, or limits.
With built-in validation and customizable workflow automation, this integration ensures that your helpdesk processes run smoothly, even when dealing with varying data formats.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Mojo Helpdesk + Relevance AI integration without writing code:
- Start with a clear ticketing structure: Use descriptive titles and consistent priority levels for tickets to streamline management.
- Utilize automated workflows: Leverage Relevance AI's pre-built workflows for creating and managing tickets and users—perfect for quick setup.
- Ensure proper OAuth setup: Double-check that you have the correct OAuth credentials and permissions configured for seamless integration.
- Test API calls with sample data: Validate your API requests using test data to catch errors before deploying in a live environment.
- Monitor API usage: Keep an eye on your API call limits and implement rate limiting strategies to avoid throttling issues.
