Integrations

Supercharge Mojo Helpdesk with Relevance AI

Mojo Helpdesk is a comprehensive helpdesk management tool that allows teams to create and manage support tickets efficiently. With Relevance AI, you can elevate your helpdesk operations by leveraging AI Agents to automate and enhance your workflows.

Give your AI Agents Mojo Helpdesk Superpowers

Mojo Helpdesk streamlines ticket management and user operations, while Relevance AI empowers these processes with smart AI Agents that can automate tasks and optimize workflows.

Intelligent Ticket Orchestration

The AI agent automatically analyzes, prioritizes, and routes tickets based on content, urgency, and required expertise.

Predictive Support Mastery

Leverages historical data patterns to forecast support volumes and resource needs before they become critical.

Knowledge Synthesis

Instantly connects relevant knowledge base articles with incoming tickets to accelerate resolution times.

Tools

Equip AI Agents with the Mojo Helpdesk Tools they need

Relevance AI integrates seamlessly with Mojo Helpdesk, enhancing your helpdesk workflows through intelligent automation.

Mojo Helpdesk - Create User
Creates a new user account in Mojo Helpdesk with specified personal information and email settings, enabling user management within the helpdesk system
Mojo Helpdesk - Create Ticket
Creates a new support ticket in Mojo Helpdesk with customizable priority levels, assignments, and scheduling options for tracking and managing support requests
Name
Mojo Helpdesk API Call
Description
Make an authorized request to a Mojo Helpdesk API
Parameters
["OAuth authentication", "HTTP methods (GET, POST, PUT, DELETE, PATCH)", "Custom headers", "Request body support", "Response handling"]
Use Case
A customer service team uses this integration to automatically sync ticket updates between their Mojo Helpdesk system and their internal database, ensuring real-time visibility of support issues across platforms. When agents update ticket status in Mojo Helpdesk, the API call automatically reflects these changes in their tracking system.

Security & Reliability

The integration between Mojo Helpdesk and Relevance AI utilizes secure OAuth authentication, ensuring that only authorized workflows can manage your helpdesk operations. Relevance AI automates API calls (such as creating tickets, managing users, and handling requests) in the background, allowing you to focus on providing excellent support without worrying about errors, formatting, or limits.

With built-in validation and customizable workflow automation, this integration ensures that your helpdesk processes run smoothly, even when dealing with varying data formats.

No training on your data

Your data remains private and is never utilized for model training purposes.

Security first

We never store anything we don’t need to. The inputs or outputs of your tools are never stored.

Get Started

Best Practices for Non-Technical Users

To get the most out of the Mojo Helpdesk + Relevance AI integration without writing code:
  • Start with a clear ticketing structure: Use descriptive titles and consistent priority levels for tickets to streamline management.
  • Utilize automated workflows: Leverage Relevance AI's pre-built workflows for creating and managing tickets and users—perfect for quick setup.
  • Ensure proper OAuth setup: Double-check that you have the correct OAuth credentials and permissions configured for seamless integration.
  • Test API calls with sample data: Validate your API requests using test data to catch errors before deploying in a live environment.
  • Monitor API usage: Keep an eye on your API call limits and implement rate limiting strategies to avoid throttling issues.