Mojo Helpdesk is a comprehensive helpdesk management tool that allows teams to create and manage support tickets efficiently. With Relevance AI, you can elevate your helpdesk operations by leveraging AI Agents to automate and enhance your workflows.
Mojo Helpdesk streamlines ticket management and user operations, while Relevance AI empowers these processes with smart AI Agents that can automate tasks and optimize workflows.
Intelligent Ticket Orchestration
The AI agent automatically analyzes, prioritizes, and routes tickets based on content, urgency, and required expertise.
Predictive Support Mastery
Leverages historical data patterns to forecast support volumes and resource needs before they become critical.
Knowledge Synthesis
Instantly connects relevant knowledge base articles with incoming tickets to accelerate resolution times.
Relevance AI integrates seamlessly with Mojo Helpdesk, enhancing your helpdesk workflows through intelligent automation.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Mojo Helpdesk account
- A Relevance AI account with access to your organization's workspace
- Authorization (you'll connect securely using API keys—no sensitive info stored manually)
Security & Reliability
The integration between Mojo Helpdesk and Relevance AI utilizes secure OAuth authentication, ensuring that only authorized workflows can manage your helpdesk operations. Relevance AI automates API calls (such as creating tickets, managing users, and handling requests) in the background, allowing you to focus on providing excellent support without worrying about errors, formatting, or limits.
With built-in validation and customizable workflow automation, this integration ensures that your helpdesk processes run smoothly, even when dealing with varying data formats.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the 0CodeKit + Relevance AI integration without writing code:
- Start with a clear setup: Ensure your 0CodeKit account is properly configured with the necessary OAuth credentials and permissions.
- Utilize example code: Leverage the provided code snippets for PDF compression and barcode reading to jumpstart your integration.
- Validate inputs: Always check your input parameters for correctness before making API calls to avoid unnecessary errors.
- Test with sample data: Run your automations using test PDFs and images to ensure everything works smoothly before going live.
- Monitor API usage: Keep an eye on your API calls to avoid hitting rate limits, and implement caching where appropriate.
