OneDesk integration
OneDesk is powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place.
What your agents can do with OneDesk
14 pre-built OneDesk tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (7)
Update Item
Updates an existing item.
Find Project
Search for a project/space by name or ID.
Find Item
Search for an existing item.
Create User
Creates a user or a customer.
Create Project
Creates a project/space.
Create Message
Creates a message or comment.
Create Item
Creates a new item.
Triggers (7)
New User Created
Emit new event when a new user is created.
New Timesheet Created
Emit new event when a new timesheet is created.
New Project Created
Emit new event when a new project is created.
New Item Created
Emit new event when a new item is created.
New Public Message Created
Emit new event when a new public message is created.
New Project Updated
Emit new event when a project is updated.
New Item Updated
Emit new event when an item is updated.
Set up OneDesk in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your OneDesk account
In Relevance AI, open Integrations and add OneDesk, then paste your API Key. You will find it in your OneDesk account settings.
Use OneDesk in an agent
Create a tool, add a OneDesk tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put OneDesk to work in your agents
Connect OneDesk alongside 1,800+ other integrations and let your agents run the busywork.