Twilio integration
Twilio is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale.
What your agents can do with Twilio
21 pre-built Twilio tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (16)
Download Recording Media
Download a recording media file.
Send SMS Verification
Send an SMS verification to a phone number.
Send Message
Send an SMS text with optional media files.
Phone Number Lookup
Lookup information about a phone number.
Make a Phone Call
Make a phone call passing text, a URL, or an application that Twilio will use to handle the call.
List Transcripts
Return a list of transcripts.
List Messages
Return a list of messages associated with your account.
List Message Media
Return a list of media associated with your message.
List Calls
Return a list of calls associated with your account.
Get Transcripts
Retrieves full transcripts for the specified transcript SIDs.
Get Message
Return details of a message.
Get Call
Return call resource of an individual call.
And 4 more, available in the tool step browser.
Triggers (5)
New Transcript Created
Emit new event when a new call transcript is created.
New Recording
Emit new event when a new call recording is created.
New Phone Number
Emit new event when you add a new phone number to your account.
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.
New Call (Instant)
Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.
Set up Twilio in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Twilio account
In Relevance AI, open Integrations and add Twilio, then paste your API Key Secret, Account SID, API Key SID, and Auth Token. You will find it in your Twilio account settings.
Use Twilio in an agent
Create a tool, add a Twilio tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Twilio to work in your agents
Connect Twilio alongside 1,800+ other integrations and let your agents run the busywork.