Customer Guru is a leading customer feedback and experience management platform that helps businesses collect and analyze customer insights.
Enhance your customer feedback processes with AI Agents that can automatically analyze sentiment, generate insights, and take action on customer responses.
Customer Guru excels at gathering and analyzing customer feedback across multiple channels. Relevance AI transforms this feedback into intelligent action through AI Agents that can automatically respond, analyze sentiment, and drive improvements.
Real-Time Insight Generation
The agent analyzes customer feedback instantly, providing actionable insights as they emerge.
Seamless Feedback Integration
Effortlessly combines data from multiple channels, ensuring a holistic view of customer sentiment.
Dynamic Trend Identification
Quickly identifies emerging trends in customer feedback, allowing businesses to adapt strategies proactively.
Relevance AI gives you access to Customer Guru's feedback collection and analysis capabilities within your AI-powered workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Customer Guru account
- A Relevance AI account with access to your project settings
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The integration uses secure OAuth authentication, ensuring only authorized workflows access your Customer.guru data. Relevance AI handles API operations (like GET, POST, PUT, DELETE) in the background—so you don't have to worry about authentication tokens, request formatting, or rate limits.
Built-in validation and error handling ensure your Customer.guru workflows run smoothly, with automatic response parsing and data transformation.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the Customer.guru + Relevance AI integration without writing code:
- Configure API authentication: Ensure proper OAuth setup and permission scopes are granted.
- Structure your requests: Use consistent HTTP methods and properly formatted request bodies.
- Manage endpoints: Keep track of your relative paths and maintain organized API routes.
- Handle responses: Monitor response status codes and parse response bodies appropriately.
- Implement error handling: Set up proper error catching and response validation before deployment.
