Dixa is a customer experience platform that facilitates seamless communication and support across various channels. By integrating with Relevance AI, you can leverage AI Agents to automate and enhance customer interactions, driving better engagement and satisfaction.
Dixa's CX platform streamlines customer interactions across multiple channels. Relevance AI amplifies this by enabling AI Agents to manage and optimize these interactions, ensuring a more personalized and efficient customer journey.
Seamless Conversation Orchestration
AI agent intelligently routes, manages, and threads customer conversations across all Dixa channels in real-time
Predictive Response Mastery
Leverages historical interaction data to anticipate customer needs and generate contextually relevant responses
Workflow Automation Excellence
Creates and optimizes custom workflows based on conversation patterns and successful resolution pathways
Relevance AI integrates with Dixa to enhance customer experience workflows through intelligent automation.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Dixa account
- A Relevance AI account
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The Dixa and Relevance AI integration utilizes secure OAuth authentication, ensuring that only authorized workflows can manage customer interactions through Dixa's CX platform. Relevance AI automates API operations (such as creating conversations, adding messages, and managing tags) in the background—eliminating concerns about errors, formatting, or rate limits.
With built-in validation and custom attribute management, this integration guarantees that your customer experience workflows operate seamlessly, even when dealing with diverse data formats.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Dixa + Relevance AI integration without writing code:
- Start with a clear Dixa setup: Ensure your Dixa account is properly configured with the necessary API access and permissions.
- Utilize pre-built workflows: Relevance AI provides templates for managing conversations, adding messages, and setting attributes—perfect for quick implementation.
- Connect securely: Make sure to use the correct OAuth credentials and verify permissions during the integration setup.
- Test your API calls: Use test data to validate your API requests and responses before deploying to production.
- Monitor API usage: Keep an eye on rate limits and implement request throttling to avoid hitting usage caps.
