Helpspace is a powerful integration platform that streamlines customer support operations through a unified API interface. By incorporating Relevance AI, you can elevate your support capabilities with advanced AI-driven insights and automation.
Helpspace provides a unified platform for managing customer support operations. With Relevance AI, you can leverage intelligent AI Agents to automate ticket handling and customer interactions, making your support processes more efficient and responsive.
Instant Knowledge Mastery
The AI agent instantly processes and leverages Helpspace's entire knowledge base for accurate, contextual responses
Predictive Support Orchestration
Anticipates customer needs by analyzing patterns and proactively initiates appropriate support workflows
Real-time Insight Synthesis
Continuously analyzes support metrics and customer interactions to optimize response strategies
Relevance AI integrates seamlessly with Helpspace to enhance your customer support workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Relevance AI account
- An Airtable account with access to the base and table you'd like to use
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The Helpspace integration utilizes secure OAuth authentication, ensuring that only authorized workflows can access your customer support data. Relevance AI manages API operations (such as creating customers, support tickets, and updating information) in the background—so you don’t have to worry about errors, formatting, or limits.
Built-in validation and type conversion ensure your workflows run smoothly, even when data formats vary. With Helpspace's centralized management, you can automate ticket creation and handle customer data efficiently, all while leveraging a unified API interface.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Helpspace + Relevance AI integration without writing code:
- Start with a well-structured Helpspace account: Organize your channels and ensure clear naming conventions for tickets and customers.
- Utilize pre-built workflows: Relevance AI provides templates for automating ticket creation and customer management—perfect for quick setup.
- Connect securely: Double-check your OAuth credentials and permissions to ensure a smooth integration process.
- Test with sample data: Validate your workflows using test tickets and customer data to prevent issues in live environments.
- Monitor API usage: Be mindful of rate limits and implement throttling to avoid disruptions in service.
