Plain integration
Customer support for modern tools. Fast, flexible and extendable.
What your agents can do with Plain
15 pre-built Plain tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (4)
Upsert Customer
Creates or updates customer with customer details.
Create Thread
Creates a new thread with a given customer.
Create Customer Event
Creates an event with a customer.
Add Customer to Group
Adds a customer to a customer group.
Triggers (11)
Thread Status Changed
Emit new event when a thread's status is transitioned.
Thread Priority Changed
Emit new event when a thread's priority is changed.
Thread Label Changed
Emit new event when a thread label is changed.
Thread Created
Emit new event when a thread is created.
Thread Assignment Transitioned
Emit new event when a thread assignment is transitioned.
Note Created
Emit new event when a note is created.
Email Sent
Emit new event when an email is sent.
Email Received
Emit new event when an email is received.
Customer Updated
Emit new event when a customer is updated.
Customer Deleted
Emit new event when a customer is deleted.
Customer Created
Emit new event when a customer is created.
Set up Plain in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Plain account
In Relevance AI, open Integrations and add Plain, then paste your Workspace ID and API Key. You will find it in your Plain account settings.
Use Plain in an agent
Create a tool, add a Plain tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Plain to work in your agents
Connect Plain alongside 1,800+ other integrations and let your agents run the busywork.