Richpanel is a powerful tool for managing customer support tickets and operations through an API interface. With Relevance AI, you can elevate your support capabilities by leveraging AI Agents to automate and enhance customer interactions.
Richpanel streamlines ticket management across multiple channels, while Relevance AI empowers your workflows with AI Agents that can automate responses and optimize support processes.
Omnichannel Orchestration
Seamlessly navigate and respond across multiple communication channels while maintaining context and conversation continuity
Customer Journey Mastery
Access comprehensive 360° customer views to deliver personalized, context-aware support interactions
Performance Analytics Optimization
Leverage real-time metrics to continuously improve response accuracy and support efficiency
Relevance AI integrates seamlessly with Richpanel to enhance your customer support workflows through intelligent ticket management.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Richpanel account
- A Relevance AI account with access to your project settings
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The Richpanel integration with Relevance AI utilizes secure OAuth authentication, ensuring that only authorized workflows can access your Richpanel data. Relevance AI manages API operations (such as creating, updating, and managing support tickets) in the background—eliminating concerns about errors, formatting, or limits.
With built-in validation and structured message handling, this integration streamlines your customer support processes, allowing for automated ticket creation and real-time updates, even when data formats vary.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Richpanel + Relevance AI integration without writing code:
- Start with a clear ticket structure: Use consistent field names and formats for ticket data to ensure smooth processing.
- Utilize pre-built workflows: Relevance AI provides templates for creating, updating, and managing tickets—perfect for quick implementation.
- Connect carefully: Ensure you authorize the correct Richpanel account and set up the necessary API permissions during integration.
- Test before scaling: Validate your API calls with test tickets to avoid issues when handling real customer requests.
- Monitor API usage: Be aware of rate limits and implement throttling to prevent service interruptions.
