SalesLens is an AI-driven quality monitoring tool for call center operations that automates the analysis of conversation recordings. With Relevance AI, you can elevate this process by leveraging AI Agents to optimize performance and gain deeper insights.
SalesLens provides AI-driven quality monitoring for call center operations, while Relevance AI amplifies this by transforming conversation data into actionable insights and automating performance tracking.
Predictive Deal Intelligence
Agent leverages real-time win probability scoring to prioritize high-value opportunities and optimize pipeline velocity.
Revenue Forecasting Precision
Agent combines historical data and real-time signals to deliver highly accurate sales predictions and insights.
Customer Journey Mastery
Agent synthesizes engagement data to personalize interactions and enhance relationship development at scale.
Relevance AI seamlessly integrates with SalesLens to enhance your call center workflows with intelligent insights.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Sales Lens account
- A Relevance AI account with access to the workspace you'd like to use
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The SalesLens and Relevance AI integration utilizes secure OAuth authentication, ensuring that only authorized workflows can access your call center data. This integration automates the process of uploading and analyzing conversation recordings, allowing you to focus on optimizing performance without worrying about manual errors or data handling issues.
With AI-driven quality monitoring, the integration provides built-in validation and structured data analysis, ensuring that your workflows run efficiently and insights are readily available, even when dealing with varying data formats.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the SalesLens + Relevance AI integration without writing code:
- Ensure proper authentication: Double-check your OAuth credentials and permissions to avoid authentication issues.
- Use structured data: Maintain consistent naming conventions and data formats for employee IDs and recording metadata.
- Test uploads with sample data: Start with a few test recordings to ensure the upload process works smoothly before scaling.
- Monitor recording statuses: Regularly check the status of uploaded recordings to catch any processing errors early.
- Implement error handling: Prepare for potential API errors by logging responses and implementing retry logic for transient failures.
