SolarWinds Service Desk is a comprehensive IT service management solution that helps organizations streamline service delivery and enhance IT operations.
Supercharge your service desk with AI Agents that can automatically resolve incidents, provide 24/7 support, and optimize service delivery.
SolarWinds Service Desk streamlines IT service management with powerful incident and request handling. Relevance AI enhances this with intelligent AI agents that can automate triage, provide instant support, and drive proactive service delivery.
Intelligent Incident Prioritization
The agent can automatically categorize and prioritize incidents, enhancing response efficiency.
Proactive Issue Detection
By monitoring system performance, the agent can identify potential issues before they escalate.
Streamlined Self-Service Resolution
Users can resolve common issues independently, reducing the burden on IT resources.
Relevance AI gives you access to SolarWinds Service Desk capabilities within your AI-powered workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A SolarWinds Service Desk account
- A Relevance AI account with API access enabled
- Authorization credentials (secured through OAuth authentication)
Security & Reliability
The integration uses secure OAuth authentication, ensuring only authorized workflows access your SolarWinds Service Desk data. Relevance AI handles API operations (like GET, POST, PUT, DELETE, PATCH) in the background—so you don't have to worry about errors, formatting, or limits.
Built-in validation and type conversion ensure your workflows run smoothly, even when ticket data formats vary.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the SolarWinds Service Desk + Relevance AI integration without writing code:
- Use proper authentication: Ensure OAuth credentials are correctly configured and permissions are appropriate.
- Structure API requests: Follow RESTful conventions and use correct endpoint paths for your needs.
- Manage ticket data: Keep ticket information organized and use consistent formats for incident reporting.
- Monitor responses: Check status codes and response bodies to verify successful API operations.
- Handle pagination: When retrieving large datasets, implement proper pagination to avoid timeout issues.
