SolarWinds Service Desk is a comprehensive IT service management solution that helps organizations streamline service delivery and enhance IT operations.
Supercharge your service desk with AI Agents that can automatically resolve incidents, provide 24/7 support, and optimize service delivery.
SolarWinds Service Desk streamlines IT service management with powerful incident and request handling. Relevance AI enhances this with intelligent AI agents that can automate triage, provide instant support, and drive proactive service delivery.
Intelligent Incident Prioritization
The agent can automatically categorize and prioritize incidents, enhancing response efficiency.
Proactive Issue Detection
By monitoring system performance, the agent can identify potential issues before they escalate.
Streamlined Self-Service Resolution
Users can resolve common issues independently, reducing the burden on IT resources.
Relevance AI gives you access to SolarWinds Service Desk capabilities within your AI-powered workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A SolarWinds Service Desk account
- A Relevance AI account with API access enabled
- Authorization credentials (secured through OAuth authentication)
Security & Reliability
The integration uses secure OAuth authentication, ensuring only authorized workflows access your SolarWinds Service Desk data. Relevance AI handles API operations (like GET, POST, PUT, DELETE, PATCH) in the background—so you don't have to worry about errors, formatting, or limits.
Built-in validation and type conversion ensure your workflows run smoothly, even when ticket data formats vary.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the 0CodeKit + Relevance AI integration without writing code:
- Start with a clear setup: Ensure your 0CodeKit account is properly configured with the necessary OAuth credentials and permissions.
- Utilize example code: Leverage the provided code snippets for PDF compression and barcode reading to jumpstart your integration.
- Validate inputs: Always check your input parameters for correctness before making API calls to avoid unnecessary errors.
- Test with sample data: Run your automations using test PDFs and images to ensure everything works smoothly before going live.
- Monitor API usage: Keep an eye on your API calls to avoid hitting rate limits, and implement caching where appropriate.
