Tiledesk is an open-source customer support platform that unifies communication across multiple channels.
Transform your customer interactions with AI Agents that can handle complex queries, automate workflows, and provide personalized support.
Tiledesk excels at managing customer interactions across multiple channels. Relevance AI enhances this with intelligent AI Agents that can understand context, automate complex workflows, and deliver personalized customer experiences at scale.
Contextual Understanding
The agent can access real-time data to provide accurate and relevant responses.
Enhanced Personalization
The agent tailors interactions based on customer history and preferences for a unique experience.
Data-Driven Insights
The agent leverages analytics to continuously improve support strategies and customer interactions.
Relevance AI gives you access to Tiledesk's customer support capabilities within your AI-powered workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Tiledesk account
- A Relevance AI account with access to your projects
- Authorization (you'll connect securely through API keys—no sensitive info stored manually)
Security & Reliability
The integration leverages secure OAuth authentication to ensure only authorized workflows can access your Tiledesk conversations and data. Relevance AI manages API operations seamlessly in the background while providing built-in validation for smooth workflow execution.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the Tiledesk + Relevance AI integration without writing code:
- Configure chat settings: Set up clear conversation flows and response templates in Tiledesk.
- Optimize API calls: Use appropriate HTTP methods and endpoints for efficient data exchange.
- Manage authentication: Ensure OAuth credentials are properly configured and permissions are set.
- Monitor responses: Track API response status codes and handle errors appropriately.
- Structure requests: Format API request bodies consistently and include required headers.
