Unthread is an AI-powered ticketing system that automates customer conversation handling through Slack. By integrating with Relevance AI, you can optimize your support operations with intelligent workflows and real-time analytics.
Unthread automates ticket management and conversation handling, while Relevance AI empowers these processes with advanced AI Agents that prioritize and streamline customer interactions.
Conversation Orchestration
Seamlessly coordinates and prioritizes multiple customer interactions across channels for optimal engagement flow
Predictive Intelligence
Anticipates customer needs by analyzing conversation patterns and historical data to provide proactive solutions
Experience Enhancement
Elevates customer satisfaction by maintaining conversation context and delivering personalized interactions
Relevance AI integrates seamlessly with Unthread to enhance your customer support workflows through intelligent automation.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Relevance AI account
- An Airtable account with access to the base and table you'd like to use
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The Unthread & Relevance AI integration streamlines customer support operations by automating ticket management and conversation handling through Slack. This integration leverages Unthread's AI-powered ticketing system alongside Relevance AI's workflow capabilities, ensuring efficient customer interactions.
With automated ticket creation and management, AI-driven conversation prioritization, and seamless Slack integration, this solution enhances customer management and provides real-time analytics tracking.
To get started, ensure you have the necessary accounts, including an Unthread account with API access, a Relevance AI account, and a Slack workspace with admin privileges. Additionally, your environment must support OAuth 2.0 authentication, be HTTPS-enabled, and have JSON parsing capabilities.
During setup, configure your OAuth credentials and base configuration to establish a secure connection. For quick operations, you can create customers, initiate conversations, and update customer details using straightforward API calls.
In case of issues, refer to the troubleshooting guide for common errors such as authentication failures, channel ID issues, and email domain validation problems. Implement best practices for error handling, validation, and logging to ensure smooth operation.
For further assistance, consult the Unthread API documentation, Slack channel setup guide, and OAuth implementation guide. Reach out to Unthread support or refer to Relevance AI documentation for additional support.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Unthread + Relevance AI integration without writing code:
- Start with a clear customer management strategy: Define customer segments and ensure consistent data entry for effective ticketing.
- Utilize automated workflows: Leverage Relevance AI's capabilities to automate ticket creation and prioritize conversations based on urgency.
- Connect Slack channels carefully: Ensure the correct Slack channels are linked and that the bot has the necessary permissions to access them.
- Test your setup: Validate the integration with test conversations and customer data to ensure everything functions as expected before going live.
- Monitor performance: Regularly check analytics and logs to track ticket resolution times and conversation statuses for continuous improvement.
