Vida provides AI-powered phone agents that enhance customer interactions through contextual awareness. With Relevance AI, these agents can leverage advanced automation and intelligent insights to deliver superior customer experiences.
Vida empowers businesses with AI-driven phone interactions that are contextually aware. Relevance AI amplifies this capability by enabling intelligent decision-making and automation, ensuring more effective customer communications.
360° Customer Intelligence
Access unified customer profiles and behavioral patterns for more informed, contextual interactions
Real-time Insight Activation
Leverage live customer data to deliver perfectly timed and personalized responses
Dynamic Journey Orchestration
Adapt conversations fluidly based on customer segments and historical interactions
Relevance AI seamlessly integrates with Vida to enhance your workflows with AI-powered phone agents.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Relevance AI account
- An Airtable account with access to the base and table you'd like to use
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The Vida & Relevance AI integration enables businesses to deploy AI-powered phone agents with contextual awareness, enhancing customer interactions. This integration utilizes secure OAuth authentication, ensuring that only authorized workflows can access Vida's services. Relevance AI manages API operations (like GET, POST, and more) seamlessly, allowing you to focus on delivering exceptional customer experiences without worrying about errors or formatting issues.
With built-in validation and support for E.164 phone number formatting, the integration ensures that your workflows run smoothly, even when handling diverse data formats. Contextual awareness allows AI agents to understand customer requests better, leading to more effective communication and resolution.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Vida + Relevance AI integration without writing code:
- Start with a clear configuration: Ensure your OAuth credentials and API settings are correctly set up before making calls.
- Utilize context effectively: Provide relevant context information to enhance AI agent interactions and improve customer experience.
- Test API calls: Use test accounts and data to validate your API calls before deploying in a live environment.
- Monitor API usage: Keep track of your API call limits and response times to avoid throttling and ensure smooth operations.
- Implement error handling: Use try-catch blocks to manage errors gracefully and log issues for troubleshooting.
