Zonka Feedback allows you to collect and manage customer feedback through surveys sent via email and SMS. With Relevance AI, you can leverage this feedback to create smarter, data-driven decisions and enhance customer experiences.
Zonka Feedback automates the collection and management of customer insights through surveys. Relevance AI amplifies this by enabling intelligent AI Agents to analyze feedback and drive actionable outcomes.
Intelligent Survey Orchestration
The AI agent dynamically optimizes survey timing, channels, and content based on real-time customer behavior patterns.
Automated Insight Generation
Transforms raw survey data into actionable business intelligence through advanced pattern recognition and sentiment analysis.
Real-Time Response Routing
Instantly categorizes and directs feedback to appropriate teams based on content analysis and urgency detection.
Relevance AI integrates seamlessly with Zonka Feedback to enhance your customer feedback workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Zonka Feedback account
- A Relevance AI account with access to your project settings
- Authorization credentials (you'll connect securely using API keys—no sensitive info stored manually)
Security & Reliability
The Zonka Feedback integration allows you to seamlessly incorporate customer feedback collection and management capabilities into your applications. This integration enables you to programmatically send surveys via email and SMS, manage survey campaigns, and retrieve survey data through a robust API interface.
Key benefits include automated survey distribution across multiple channels, real-time feedback collection and management, customizable survey attributes and targeting, and seamless OAuth2 authentication.
To get started, ensure you have a Zonka Feedback account with API access, OAuth2 credentials (Client ID and Client Secret), and a RelevanceAI account for integration deployment. Your system should meet the requirements of Node.js 12.x or higher, an HTTPS enabled endpoint for webhook responses, and a valid SSL certificate for secure communications.
Make sure you have the required permissions, including the `pipedream-zonka-feedback-read-write` OAuth scope, admin access to your Zonka Feedback account, and compliance with API rate limits as outlined in the Zonka Feedback documentation.
Begin by setting up OAuth authentication and configuring the base URL for the API client. You can then list available surveys, send email surveys, and send SMS surveys using the provided code snippets.
For troubleshooting, common issues include authentication errors, survey distribution failures, rate limiting, and invalid phone numbers. Solutions are provided for each issue to help you resolve them quickly.
Best practices include implementing error handling, response validation, and attribute management to ensure your integration runs smoothly. For additional support or detailed API documentation, please refer to the official Zonka Feedback API documentation or contact their support team.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Zonka Feedback + Relevance AI integration without writing code:
- Start with a clear survey structure: Use descriptive survey names and consistent question formats to enhance clarity.
- Utilize pre-built survey templates: Zonka Feedback offers customizable templates that can help you quickly set up effective surveys.
- Connect carefully: Ensure you authorize the correct Zonka Feedback account and set the appropriate OAuth scopes during setup.
- Test before launching: Send surveys to a small group first to validate the process and avoid widespread issues.
- Monitor API usage: Keep track of your API calls and implement rate limiting strategies to prevent throttling.
