Chatra is a leading provider of live chat and messaging solutions designed to enhance customer engagement and support.
Supercharge your customer interactions with AI agents that can handle complex queries while maintaining personalized conversations.
Chatra enables real-time customer communication through live chat and messaging. Relevance AI transforms this into intelligent conversations with AI agents that can understand context, automate responses, and drive meaningful customer engagement.
Dynamic Personalization
The agent tailors interactions based on real-time customer data for a unique experience.
Seamless Workflow Automation
The agent orchestrates tasks and processes, reducing manual effort and increasing efficiency.
Proactive Engagement
The agent initiates conversations based on user behavior, enhancing customer interaction.
Relevance AI gives you access to Chatra's live chat and messaging capabilities within your AI agent workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Chatra account
- A Relevance AI account with API access enabled
- Authorization credentials (you'll connect securely via API keys—no sensitive info stored manually)
Security & Reliability
The integration uses secure OAuth authentication, ensuring only authorized workflows access your Chatra conversations and data. Relevance AI handles API operations through Chatra's endpoints seamlessly—managing authentication headers and request formatting automatically.
Built-in request validation and response handling ensure your customer communication workflows run reliably, with proper error handling and data transformation.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the Chatra + Relevance AI integration without writing code:
- Configure chat settings: Set up proper chat widget configurations and agent assignments.
- Use authentication properly: Ensure OAuth credentials are correctly configured and permissions are set.
- Optimize message handling: Structure your chat flows and automated responses efficiently.
- Monitor API usage: Stay within rate limits and implement proper error handling.
- Test integrations: Verify webhook connections and message delivery in a test environment first.
