Dialpad is a cloud-based communication platform that provides voice, video, and messaging services for businesses.
Enhance your communication capabilities with AI Agents that can automate interactions and derive actionable insights.
Dialpad provides enterprise-grade voice, video and messaging. Relevance AI transforms these communication channels with intelligent AI Agents that can engage, analyze and take action.
Seamless Communication Orchestration
The agent effortlessly integrates voice, video, and messaging for fluid interactions.
Intelligent Insights Generation
Real-time analytics empower the agent to provide actionable insights for decision-making.
Personalized Customer Engagement
Utilizing data, the agent tailors interactions to enhance customer satisfaction.
Relevance AI gives you access to Dialpad's communication capabilities within your AI Agent workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Dialpad account
- A Relevance AI account with API access
- Authorization credentials (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The integration uses secure OAuth authentication, ensuring only authorized workflows access your Dialpad data. Relevance AI handles API operations (like GET, POST, PUT, DELETE, PATCH) in the background—so you don't have to worry about authorization headers, request formatting, or API limits.
Built-in validation and path handling ensure your workflows run smoothly, even when making requests to different Dialpad endpoints.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the Dialpad + Relevance AI integration without writing code:
- Configure OAuth properly: Ensure correct account permissions and API access are set up in Dialpad.
- Use appropriate HTTP methods: Match GET for retrieval, POST for creation, and PUT/PATCH for updates.
- Structure API paths clearly: Follow Dialpad's endpoint conventions for reliable data access.
- Handle responses properly: Monitor status codes and response bodies for successful operations.
- Manage request limits: Space out API calls and implement proper error handling for rate limits.
