Helpwise is a collaborative inbox platform that helps teams manage shared email accounts and customer communications in one place.
Supercharge your customer interactions with AI Agents that can handle inquiries, qualify leads, and provide data-driven insights.
Helpwise streamlines team communication through shared inboxes and automated responses. Relevance AI enhances this with intelligent AI Agents that can understand context, manage inquiries, and drive more sophisticated automation.
Contextual Understanding
The agent leverages shared inbox data to provide relevant and informed responses.
Personalized Customer Experiences
Delivers tailored responses that resonate with individual customer preferences.
Data-Driven Insights
Utilizes analytics to inform decision-making and optimize responses.
Relevance AI gives you access to Helpwise's collaborative inbox tools within your AI-powered workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Helpwise account
- A Relevance AI account with access to your workspace
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The integration uses secure OAuth authentication, ensuring only authorized workflows access your Helpwise data. Relevance AI handles API operations (like GET, POST, PUT, DELETE) in the background—so you don't have to worry about authorization headers, request formatting, or rate limits.
Built-in validation and error handling ensure your workflows run smoothly, even when dealing with complex API responses.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the Helpwise + Relevance AI integration without writing code:
- Organize your mailboxes: Set up clear mailbox structures and labels before integration.
- Use authentication properly: Ensure OAuth permissions are correctly configured for read-write access.
- Follow API best practices: Use appropriate HTTP methods for different operations (GET for retrieval, POST for creation).
- Implement error handling: Monitor response status codes and implement retry logic for failed requests.
- Manage request limits: Space out API calls and batch operations when possible to avoid rate limiting.
