Jira Service Desk integration
Work with Jira Service Desk-specific entities, such as requests.
What your agents can do with Jira Service Desk
4 pre-built Jira Service Desk tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (2)
Create Request
Creates a new customer request.
Create Comment on Request
Create a comment on a customer request.
Triggers (2)
Request Status Updated
Emit new event when a customer request is updated.
New Request Created
Emit new event when a customer request is created.
Set up Jira Service Desk in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Jira Service Desk account
In Relevance AI, open Integrations and add Jira Service Desk. You will be sent to Jira Service Desk to sign in and approve access, and the connection is stored against your workspace.
Use Jira Service Desk in an agent
Create a tool, add a Jira Service Desk tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Jira Service Desk to work in your agents
Connect Jira Service Desk alongside 1,800+ other integrations and let your agents run the busywork.