Retently is a customer feedback platform that automates Net Promoter Score® (NPS) surveys and feedback analysis. With Relevance AI, you can elevate your customer insights by leveraging AI Agents to analyze and act on feedback more effectively.
Retently automates the collection and analysis of customer feedback, while Relevance AI empowers you to derive actionable insights and drive intelligent decision-making from that data.
Sentiment Intelligence Mastery
Analyzes customer feedback with advanced NLP to uncover deep emotional patterns and trends in real-time
Proactive Churn Prevention
Identifies at-risk customers through behavioral analysis before negative feedback patterns emerge
Experience Pattern Recognition
Discovers hidden customer experience trends by correlating feedback data across multiple touchpoints
Relevance AI seamlessly integrates with Retently to enhance your customer feedback workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Retently account
- A Relevance AI account with access to your projects and datasets
- Authorization (you'll connect securely using API keys—no sensitive info stored manually)
Security & Reliability
The integration between Retently and Relevance AI utilizes secure OAuth authentication, ensuring that only authorized workflows can access your customer feedback data. This integration automates the management of Net Promoter Score® (NPS) surveys, allowing you to efficiently collect and analyze customer feedback without manual intervention.
Relevance AI handles API operations (like creating customers, managing survey responses, and adding tags) in the background, so you don’t have to worry about errors, formatting, or limits. With programmatic access to customer data, you can streamline your feedback collection process and enhance your customer management strategies.
Built-in validation and type conversion ensure your workflows run smoothly, even when data formats vary. This integration not only simplifies the process of gathering customer insights but also organizes responses effectively through tag-based management.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the Retently + Relevance AI integration without writing code:
- Start with a clear customer database: Ensure customer data is organized with consistent formats and relevant tags for easy management.
- Utilize automated surveys: Set up automated NPS surveys to gather feedback efficiently and regularly.
- Connect carefully: Verify that you are using the correct OAuth credentials and account ID during setup to avoid authentication issues.
- Test before scaling: Conduct tests with a small set of customer data to ensure everything functions as expected before full deployment.
- Monitor API usage: Keep an eye on rate limits and implement request throttling to prevent errors related to too many requests.
