Tawk To integration
Monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves.
What your agents can do with Tawk To
3 pre-built Tawk To tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Triggers (3)
New Ticket (Instant)
Emit new event when a new ticket is created.
New Chat Started (Instant)
Emit new event when the first message in a chat is sent by a visitor or agent.
Chat Ended (Instant)
Emit new event when a chat ends, usually after 90-150 seconds of inactivity.
Set up Tawk To in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Tawk To account
In Relevance AI, open Integrations and add Tawk To, then paste your API key. You will find it in your Tawk To account settings.
Use Tawk To in an agent
Create a tool, add a Tawk To tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Tawk To to work in your agents
Connect Tawk To alongside 1,800+ other integrations and let your agents run the busywork.