Tawk To is a leading live chat and messaging platform designed to facilitate real-time communication between businesses and their customers.
Enhance your customer support with AI Agents that can handle complex queries, automate workflows, and deliver personalized experiences.
Tawk To excels at real-time customer engagement through live chat. Relevance AI transforms this into intelligent conversations with AI Agents that can understand context, automate responses, and drive meaningful interactions at scale.
Contextual Engagement
The agent utilizes real-time visitor data to tailor interactions based on user behavior.
Proactive Support
The agent anticipates customer needs and initiates conversations to enhance satisfaction.
Data-Driven Insights
The agent analyzes interactions to provide actionable insights for improving customer experience.
Relevance AI gives you access to Tawk To's live chat and messaging capabilities within your AI-powered workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Tawk To account
- A Relevance AI account with API access
- Authorization credentials (secured through OAuth authentication)
Security & Reliability
The integration leverages secure OAuth authentication with Tawk.to, managing API requests and responses behind the scenes while ensuring your chat data remains protected. Relevance AI automatically handles request methods, headers, and authentication tokens—eliminating common integration headaches.
Built-in request validation and response formatting ensure reliable communication between your workflows and Tawk.to's API endpoints.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the tawk.to + Relevance AI integration without writing code:
- Configure chat settings: Set up proper chat widget parameters and agent assignments first.
- Use authentication: Ensure OAuth credentials are correctly configured for secure API access.
- Structure conversations: Organize chat flows and automated responses in a logical hierarchy.
- Monitor endpoints: Verify API paths and methods match your intended chat operations.
- Handle responses: Implement proper error handling and response validation for chat interactions.
