Trengo integration
Customer service software.
What your agents can do with Trengo
14 pre-built Trengo tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (6)
Send A WhatsApp Message Template
Sends a WhatsApp message template.
Send A Team Chat Message
Send a message as a bot in the Team Chat.
Send A Message
This action can be used to easily send a message or an email without having to think about contacts or tickets.
Log A Voice Call
Logs a phone call from external VOIP applications.
Find Contacts
Finds contacts with the given term.
Create Contact
Creates a contact. If a contact with given identifier already exists, returns it.
Triggers (8)
New Voice Call Recorded Event (Instant)
Emit new events when a voice call is recorded.
New Ticket Label Added Event (Instant)
Emit new events when a ticket label added.
New Phone Call Started Event (Instant)
Emit new events when an phone call started.
New Phone Call Missed Event (Instant)
Emit new events when an phone call missed.
New Phone Call Ended Event (Instant)
Emit new events when an phone call ended.
New Outbound Message Event (Instant)
Emit new events when an outbound message sent.
New Internal Note Event (Instant)
Emit new events when a internal note added.
New Inbound Message Event (Instant)
Emit new events when an inbound message received.
Set up Trengo in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Trengo account
In Relevance AI, open Integrations and add Trengo, then paste your API key. You will find it in your Trengo account settings.
Use Trengo in an agent
Create a tool, add a Trengo tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Trengo to work in your agents
Connect Trengo alongside 1,800+ other integrations and let your agents run the busywork.