Trengo is a customer communication management platform that centralizes interactions across various channels. By integrating with Relevance AI, you can leverage advanced AI capabilities to automate and enhance your customer service workflows.
Trengo streamlines customer interactions across multiple channels, while Relevance AI empowers these interactions with AI Agents that can analyze, respond, and optimize communication strategies.
Omnichannel Orchestration
AI agent seamlessly coordinates and manages conversations across multiple communication channels, ensuring consistent engagement and response patterns.
Real-time Triage Excellence
Agent instantly categorizes and prioritizes incoming messages, ensuring urgent matters receive immediate attention while maintaining efficient queue management.
Predictive Response Generation
Agent analyzes conversation context and customer history to generate personalized, context-aware responses across all channels.
Relevance AI integrates with Trengo to enhance your customer communication workflows with intelligent automation.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Trengo account
- A Relevance AI account
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The Trengo and Relevance AI integration streamlines customer communication management through a unified API interface, allowing for automated workflows and organized contact management. This integration leverages secure OAuth authentication, ensuring that only authorized workflows can access your Trengo data.
Relevance AI handles API operations (like creating contacts, sending WhatsApp template messages, and searching for contacts) in the background—so you don’t have to worry about errors, formatting, or limits. Built-in validation ensures that phone numbers are correctly formatted for WhatsApp messages, and checks for existing contacts prevent duplication during creation.
With features like centralized communication management, automated messaging, and team collaboration tools, this integration enhances your customer service capabilities while maintaining a seamless experience across multiple channels.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
To get the most out of the Trengo + Relevance AI integration without writing code:
- Start with a well-organized contact list: Ensure clear identifiers and consistent data formats for easy management.
- Utilize WhatsApp templates: Leverage pre-approved templates for efficient messaging and to maintain compliance with WhatsApp guidelines.
- Connect securely: Verify that you have the correct OAuth credentials and permissions set up for Trengo during integration.
- Test your workflows: Conduct tests with sample data to ensure everything functions correctly before deploying to live environments.
- Monitor API usage: Keep an eye on rate limits and implement caching strategies to optimize performance and avoid throttling.
