Trustpilot is a leading online review platform that enables businesses to collect and manage customer feedback while building trust through transparency.
Enhance your review management with AI Agents that can automatically analyze sentiment, respond to feedback, and turn insights into action.
Trustpilot provides powerful customer feedback and reputation management tools. Relevance AI transforms this feedback into intelligent actions through AI Agents that can analyze sentiment, respond to reviews, and drive customer engagement automatically.
Real-Time Sentiment Analysis
The agent can instantly gauge customer emotions from reviews, tailoring responses accordingly.
Proactive Reputation Management
Automated alerts enable the agent to respond swiftly to new reviews, protecting brand image.
Data-Driven Insights
The agent leverages review data to inform strategic decisions and enhance product offerings.
Relevance AI gives you access to Trustpilot's review management capabilities within your AI-powered workflows.
What you’ll need
You don't need to be a developer to set up this integration. Follow this simple guide to get started:
- A Trustpilot account
- A Relevance AI account with access to your project settings
- Authorization (you'll connect securely using OAuth—no sensitive info stored manually)
Security & Reliability
The integration uses secure OAuth authentication, ensuring only authorized workflows access your Trustpilot data. Relevance AI handles API operations through Trustpilot's invitation and review endpoints—so you can focus on managing customer feedback without worrying about technical implementation.
Built-in validation ensures your review data and customer invitations are properly formatted and processed reliably.
No training on your data
Your data remains private and is never utilized for model training purposes.
Security first
We never store anything we don’t need to. The inputs or outputs of your tools are never stored.
Best Practices for Non-Technical Users
To get the most out of the Trustpilot + Relevance AI integration without writing code:
- Authenticate properly: Ensure OAuth credentials are correctly configured for your Trustpilot account.
- Structure API requests: Use the correct HTTP methods and endpoints for your specific needs.
- Handle reviews carefully: Follow Trustpilot's guidelines for managing and responding to customer feedback.
- Monitor rate limits: Stay within Trustpilot's API request limits to avoid service interruptions.
- Validate responses: Check API response status codes and handle errors appropriately.
