Tickets understood before they ever reach a queue
Support Triage reads every inbound ticket, resolves the ones it can safely, and routes the rest to the right owner with the diagnosis attached.
New ticket · login loop
Support TriageEnterprise customer reporting a login loop. Reading their setup before this sits anywhere.
Reading the ticket and account history3sThey are on SAML SSO, and the loop started after a server migration yesterday. That pattern is familiar.
Searching known issues4sConfirmed: the documented SAML clock-skew issue. Same symptoms, same trigger, and we have a proven two-line fix.
Replying with the fix2s
How it works
New ticket · login loopNew chat · billing errorTicket reopened · RidgelineP1 flagged · enterprise
Fix sent · known issueRouted to auth teamRepro escalated to engPattern flagged · 3 ticketsTriggered by your support inbox
Every ticket that lands in Zendesk or Intercom gets read immediately, whatever the hour. Nothing waits for a human to notice it.
Diagnoses before it routes or replies
It reads the full conversation, the account’s history and your known issues, then decides: resolve with a proven fix, route with evidence, or escalate with a repro. Never a guessed answer.
Acts in your support stack
Replies, priorities and routing happen in the ticket itself; escalations and cross-ticket patterns go to engineering in Slack with the evidence attached.
Without Relevance
With Relevance
Tickets wait in a queue until an agent picks them up, however urgent they are.
Every ticket is read and understood the moment it arrives, day or night.
The same documented bug gets rediscovered from scratch by whoever picks it up.
The agent recognizes documented issues from the symptoms, even when the customer describes them differently, and replies with the proven fix.
Tickets bounce between teams because the first router went off the subject line.
The agent diagnoses before it routes, so the ticket lands with the right owner the first time, evidence attached.
Whoever wrote the angriest subject line gets P1.
Priority follows actual impact: what is broken, for whom, and what it blocks, with the reasoning on the ticket.
A plausible-sounding fix gets sent to close the ticket, and makes things worse.
The agent never guesses a fix. Unknowns get escalated to engineering with a clean repro instead of a wrong answer.
Five customers hit the same regression and nobody connects them for a week.
The agent connects similar tickets as they arrive and flags the pattern to engineering while it is still small.
Held to a quality bar, on every run
Every reply and routing decision is checked against eval test cases written for this exact job before it reaches a customer. If a run fails the bar, it never ships.
Support TriagePass rate · last 14 days
Sampling 2% of live runs · 94% passing this week
Train your agent like an employee
Onboard it with your playbooks and correct it in plain English. It learns the lesson for good, and nothing changes until you approve it.
Built for enterprise teams
Run agents on your real data with the access controls, audit trails, and residency guarantees enterprises require all built in.
Monitoring
Real-time visibility into every agent’s activity, performance, and cost.
RBAC
Control who can use, build, edit, and deploy agents.
Data residency
Multi-region deployment keeps your data within your required geography.
Version control
Full version history on every agent. Roll back to any previous state.
Audit logs
Every action, every decision, every tool call logged and exportable.
Human-in-the-loop
Set approval gates on any action or allow agents to ask questions.
SSO / SAML
Enterprise single sign-on with SAML 2.0. Centralize identity & access.
PII masking
Detect and redact personally identifiable information.
"The ability to be vendor agnostic and the ability to scale across a breadth of functions is a really key feature."
Levi Watters
Partner, KPMG Australia
"The key for us was how we can modularize industry knowledge and the best playbooks, and apply it."
Allen Roh
Senior Marketing Manager, Autodesk
"We're looking for every place where AI can allow sellers and customer success reps to be more engaged with customers."
Rob Giglio
Chief Customer Officer, Canva
"The ability to be vendor agnostic and the ability to scale across a breadth of functions is a really key feature."
Levi Watters
Partner, KPMG Australia
Team it up with more customer success agents
Deal won- 1Handoff brief sent
- 2Intro email sent
Kickoff booked
Customer Transitioner
Hands new customers off from sales to success.
Onboarding Guide
Drives new customers through every setup step.
UpsellUpsell & Cross-Sell
Spots upsell and cross-sell potential per account.
Every agent you add shares one stack
These agents all run on one platform: one gateway, one router, one eval suite, one audit trail. Every agent after the first ships faster.
- Triggered by key events or signalslike Zapier
- Given access to contextlike Zep
- Connected to your appslike Composio
- Access to all LLMslike OpenRouter
- Performance evaluatedlike Braintrust
- No-code agent builderlike Dust.tt
- Coordinated into teamslike CrewAI
- Chained into multi-step processeslike n8n
- Kept alive through long-running worklike Temporal
- Traced at every step of every runlike Langfuse
Put the Support Triage to work this quarter
We partner with enterprise teams to take this work off their plate. An agent built with you, proven against your quality bar, and live in weeks.