Incident coordination that starts itself
The Incident Coordinator spins up the channel the moment an incident lands, assembles the context, tracks the timeline, and sets severity from blast radius, not from who shouted loudest.
Alert · API error rate up
Incident CoordinatorAPI error rate just spiked. Assembling context before I open anything.
Checking the last three deploys for a likely trigger3sA deploy went out 20 minutes ago touching the payments service. Noting it as a candidate, not a conclusion.
Pulling the alert history and affected endpoints2sErrors are on the checkout path, roughly 15% of requests. That is a Sev-2 by our matrix.
Opening the incident ticket and timeline2sCreating #inc-checkout and paging the on-call1s
How it works
Report · “checkout broken”Ticket surge · paymentsDeploy · payments service
#inc-checkout openedSeverity · Sev-2Timeline startedUpdate: still investigatingTriggered by an alert or a report
A monitoring alert, a support surge or a Slack report of trouble starts a run, and the agent begins assembling context immediately.
Sets severity from blast radius
It measures the real impact against your severity matrix, sizing the incident from who and what is affected, not from how loud the report was.
Runs the channel and the timeline
It opens the incident channel, pages the owners, tracks the timeline, and drafts the status update, marking an unconfirmed cause as still investigating.
Without Relevance
With Relevance
The first responder spends the opening minutes opening channels and pulling in people instead of fixing.
The agent spins up the channel, pages the owners and assembles context the moment the alert fires.
Severity gets set by whoever shouts loudest, so a local glitch pages the whole team.
The agent sizes severity from the measured blast radius against your matrix.
The timeline gets reconstructed from memory after the incident, missing key moments.
The agent tracks the timeline live, so the retro starts with an accurate record.
Only the big outages get a coordinator. Smaller incidents run ad hoc.
Every incident gets the same coordination, whether it is a Sev-1 or a Sev-3.
How an incident is run depends on who happens to pick it up.
One runbook applied to every incident, every time.
A guessed root cause goes in the channel and sends responders the wrong way.
An unconfirmed cause is posted as still investigating, never stated as fact.
Held to a quality bar, on every run
Every incident run is checked against eval test cases written for this exact job before an update is posted. If a run fails the bar, it never ships.
Incident CoordinatorSampling 2% of live runs · 92% passing this week
Shaped by your team, not a template
Experts and engineers tune Incident Coordinator to your playbooks. Every change ships through the same evals.
Drag and drop
Compose agents and workforces on a visual canvas. Drag in agents, tools, and approvals in a flow anyone on the team can read.
Drag and drop
Compose agents and workforces on a visual canvas. Drag in agents, tools, and approvals in a flow anyone on the team can read.
Ticket TriagerBuild with AI
Describe the agent in plain language and Invent builds it: the prompt, the tools, and the evals to prove it works.
Build with AI
Describe the agent in plain language and Invent builds it: the prompt, the tools, and the evals to prove it works.
Claude Code
CodexBuild with MCP
Engineers drive the same platform from Claude Code, Codex, or Cursor. Create agents, link knowledge, and run evals over MCP.
Build with MCP
Engineers drive the same platform from Claude Code, Codex, or Cursor. Create agents, link knowledge, and run evals over MCP.
Built for enterprise teams
Run agents on your real data with the access controls, audit trails, and residency guarantees enterprises require all built in.
Security & data privacy
- Data residency
- PII masking
- Audit logs
- No training on your data
Access & controls
- Role-based access control
- SSO / SAML
- Human-in-the-loop approvals
- Version control
Monitoring & oversight
- Real-time monitoring
- Full agent tracing
- Cost visibility
- OTEL & Delta Share export
"The ability to be vendor agnostic and the ability to scale across a breadth of functions is a really key feature."
Levi Watters
Partner, KPMG Australia
"The key for us was how we can modularize industry knowledge and the best playbooks, and apply it."
Allen Roh
Senior Marketing Manager, Autodesk
"We're looking for every place where AI can allow sellers and customer success reps to be more engaged with customers."
Rob Giglio
Chief Customer Officer, Canva
"The ability to be vendor agnostic and the ability to scale across a breadth of functions is a really key feature."
Levi Watters
Partner, KPMG Australia
Team it up with more operations agents
New customer signed- 1Assigned six owners
- 2Nudged the late step
- Process on track
Process Orchestrator
Runs cross-team processes and chases every step.
Renewal · 60 days outVendor Renewal Tracker
Flags renewals before the deadline that binds you.
Salesforce
HubSpotNotionOne recordData Hygiene Steward
Reconciles records and flags what it cannot resolve.
Anomaly · backlog +38%Ops Reporting Analyst
Builds the weekly report and explains the anomalies.
Every agent you add shares one stack
These agents all run on one platform: one gateway, one router, one eval suite, one audit trail. Every agent after the first ships faster.
- Triggered by key events or signalslike Zapier
- Given access to contextlike Zep
- Connected to your appslike Composio
- Access to all LLMslike OpenRouter
- Performance evaluatedlike Braintrust
- No-code agent builderlike Dust.tt
- Coordinated into teamslike CrewAI
- Kept alive through long-running worklike Temporal
- Traced at every step of every runlike Langfuse
Put the Incident Coordinator to work this quarter
We partner with enterprise teams to take this work off their plate. An agent built with you, proven against your quality bar, and live in weeks.