Relevance AI
Relevance AI
CUSTOMER FIRESIDE · LIVE Q&A + DEMO

How Confluent's playbooks run themselves.

Confluent's AI agents run in production. Not on someone's laptop. Confluent's Applied AI leaders on what happens to the builds that prove themselves, and what it takes to run them autonomously.

Virtual ·
Tuesday, September 29, 2026 11am PT / 2pm ET / 6pm GMT

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Mike Yerke, Senior Manager, Applied AI & GTM Systems at Confluent
Mike Yerke
Senior Manager, Applied AI & GTM Systems
Erik Hagen, Director, Field Technology & Systems Strategy & Ops at Confluent
Erik Hagen
Director, Field Technology & Systems Strategy & Ops
Paul Staelin, Chief Customer Officer at Relevance AI
Paul Staelin
Chief Customer Officer

What you'll walk away with

The last 10% is where the work actually is. Standing up an agent is fast now. The business decisions, the edge cases and the checks around them are what take the time.

Where a personal build has to stop. Every Confluent user has Claude Code, and personal agents are encouraged. Erik and Mike explain what has to be true before one goes near the business.

Why each new agent is quicker to build than the last. Every build leaves tools and skills behind. The next agent starts with parts already on the shelf.

How they decide what not to build. A lot of what lands in the queue is not an agent problem at all. Saying so early is part of the job.

Why a first agent is deliberately small. Low volume and a limited blast radius, on purpose. What they are really building is the builder.

A look under the hood. A live walkthrough of a pre-built Relevance multi-agent system: the agents, the processes, the data flows, the visual canvas. Then open Q&A.

Unlock the agentic ROI you promised your board

Relevance's platform maps the path from assisted AI to full autonomy. Real business impact is driven in L3/L4.

L1. Assisted
Human requestAgent actionHuman requestAgent action

Delegate busywork like research and drafting to a copilot like Cowork.

L2. Copilot
Human requestAgent uses skill×12Human reviews

Teach your copilot your playbooks. Powerful, but hard to govern.

L3. Autopilot
Events & signalsAgent 1Agent 2Agent 3

Proven playbooks become governed agents that run autonomously.

L4. Self-Driving
Business goalsAgentsExperiment AExperiment B

Your agents run evals and swap models themselves. You lead strategy.

Example: Lead qualification
L1
L2
L3
L4

Reps research each lead, one prompt at a time

Reps run the qualification skill and review output

New leads are qualified and contacted automatically

Your agents optimize outreach strategy on their own

“Research this company”Returns company info“Score against our ICP”Returns ICP score
“Qualify this lead”Researches companyScores & qualifiesDrafts outreach emailRep reviews & sends
New lead from HubSpotResearches companyScores & qualifiesSends outreachEscalate to human if unsure
“Improve outbound conversion”Designs experimentTests messaging variantsRefines ICP criteriaReply rate up 72% this quarter