Freshservice integration
Cloud-based IT Service Management solution.
What your agents can do with Freshservice
15 pre-built Freshservice tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (11)
List Ticket ID Options
Retrieves available options for the Ticket ID field.
List Solution Category ID Options
Retrieves available options for the Solution Category ID field.
Update Ticket
Update a ticket.
Update Solution Article
Update a solution article.
List Solution Categories
List all solution categories.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
Get Solution Article
Get a solution article by ID.
Delete Solution Article
Delete a solution article.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Triggers (4)
Ticket Updated
Emit new event for each updated ticket.
Solution Article Updated
Emit new event for each updated solution article.
New Ticket
Emit new event for each created ticket.
New Solution Article
Emit new event for each created solution article.
Set up Freshservice in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your Freshservice account
In Relevance AI, open Integrations and add Freshservice, then paste your API Key and Domain. You will find it in your Freshservice account settings.
Use Freshservice in an agent
Create a tool, add a Freshservice tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put Freshservice to work in your agents
Connect Freshservice alongside 1,800+ other integrations and let your agents run the busywork.