RingCentral integration
Experience Intelligent Phone, Meetings, Contact Center, and AI Solutions with RingCentral, the complete cloud communications platform.
What your agents can do with RingCentral
16 pre-built RingCentral tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (6)
Download Recording
Gets a recording and downloads it to the /tmp directory.
Send SMS
Creates and sends a new text message.
Create Contact
Creates a user personal contact.
Make CallOut
Creates a new outbound call out session.
Get Message
Get message from the Message Store.
Create Meeting
Creates a new meeting.
Triggers (10)
New Voicemail Message (Instant)
Emit new event when a new voicemail message is received.
New Outbound Message Event (Instant)
Emit new event for each outbound message event. This only includes the event, not the actual message.
New Outbound Call (Instant)
Emit new event on each outgoing call.
New Inbound SMS (Instant)
Emit new event on each incoming SMS.
New Inbound Message Event (Instant)
Emit new event for each status change of inbound messages of a specific type.
New Inbound Fax (Instant)
Emit new event on each incoming fax.
New Inbound Call (Instant)
Emit new event on each incoming call.
New Event (Instant)
Emit new event for each notification from RingCentral of a specified type.
New Missed Inbound Call (Instant)
Emit new event each time an incoming call is missed.
New Call Recording
Emit new events when a call recording is created.
Set up RingCentral in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your RingCentral account
In Relevance AI, open Integrations and add RingCentral. You will be sent to RingCentral to sign in and approve access, and the connection is stored against your workspace.
Use RingCentral in an agent
Create a tool, add a RingCentral tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put RingCentral to work in your agents
Connect RingCentral alongside 1,800+ other integrations and let your agents run the busywork.