ServiceNow integration
The smarter way to workflow.
What your agents can do with ServiceNow
4 pre-built ServiceNow tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (4)
Update Table Record
Updates the specified record with the name-value pairs included in the request body.
Get Table Records
Retrieves multiple records for the specified table.
Get Table Record By SysId
Retrieves the record identified by the specified sys_id from the specified table.
Create Table Record
Inserts one record in the specified table.
Set up ServiceNow in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your ServiceNow account
In Relevance AI, open Integrations and add ServiceNow. You will be sent to ServiceNow to sign in and approve access, and the connection is stored against your workspace.
Use ServiceNow in an agent
Create a tool, add a ServiceNow tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put ServiceNow to work in your agents
Connect ServiceNow alongside 1,800+ other integrations and let your agents run the busywork.