WhatsApp Business integration
WhatsApp Business products support businesses from large to small. Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world.
What your agents can do with WhatsApp Business
5 pre-built WhatsApp Business tool steps, ready to drop into any agent. Anything they do not cover, an agent can reach with an authenticated API call.
Actions (4)
Send Voice Message
Sends a voice message.
Send Text Using Template
Send a text message using a pre-defined template. Variables can be sent only as text.
Send Text Message
Sends a text message.
List Message Templates
Lists message templates.
Triggers (1)
New Message Sent
Emit new event when a new message is sent or received. A Webhook subscribed to field "messages" must be set up from the App Dashboard of your Facebook Developer Account.
Set up WhatsApp Business in Relevance AI
Do this once. Every agent in your workspace can then use the connection.
Create a Relevance AI account
Sign in, or create a free account. You do not need to be a developer to set this up.
Connect your WhatsApp Business account
In Relevance AI, open Integrations and add WhatsApp Business, then paste your Business Account ID and Permanent Access Token. You will find it in your WhatsApp Business account settings.
Use WhatsApp Business in an agent
Create a tool, add a WhatsApp Business tool step, and connect it to an agent. The agent fills in the step's inputs each time it runs.
Put WhatsApp Business to work in your agents
Connect WhatsApp Business alongside 1,800+ other integrations and let your agents run the busywork.